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Unable to close account

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Active Member
Martino H Member Since: Apr 11, 2020
1 of 4

I would like to close my account but is unable to do so. It says 'At this time we are unable to close your account because you are currently suspended.' But I've already acknowledged the suspension mail sent to me to reinstate my account. Seems like it didn't. Anyone can help?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 4

Hi Martino,

 

Thanks for reaching out to us. I checked and it seems that one of our team members already reached out to you directly via a support ticket to assist you further with your account hold. Could you please let me know if you would like me to follow up with the team handling your case so that they can update you on your open ticket or should I go ahead and close your account?

 

Thank you.

~ Aleksandar
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Active Member
Khristel Joy E Member Since: May 5, 2018
3 of 4

Hi. Can you help me close my account? I can't delete it since my account was suspended. Thank you

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Khristel,

 

Your account is now closed, thank you.


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