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Unable to get login to a new device (Mobile)

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Ace Contributor
Alok R Member Since: Apr 10, 2019
1 of 4

Hello team,

 

I changed my phone as the old one got some issues and stopped working. But now when I try to login to Upwork App I am not getting the OTP code to my mobile number or even to my registered email address. I have been trying this for the last 4 days and no luck till now. 

 

Can you please help me out with this issue. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Alok,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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Ace Contributor
Alok R Member Since: Apr 10, 2019
3 of 4

Okay Goran, thanks for the response. 

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Ace Contributor
Alok R Member Since: Apr 10, 2019
4 of 4

No reply from the support team on the issue.