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nishi_222
Community Member

Unable to install Upwork Desktop App

Upwork Desktop App is not getting installed on my system(Ubuntu 16).

Following the upwork troubleshooting doc, when I run command:

[sudo dpkg -i Downloads/upwork_amd64.deb],

it gives dependencies errors:

[dpkg: dependency problems prevent configuration of upwork: upwork depends on libgtkglext1 (>= 1.2.0); however:  Package libgtkglext1 is not installed. upwork depends on libharfbuzz-gobject0 (>= 0.9.27); however:  Package libharfbuzz-gobject0 is not installed. upwork depends on gksu (>= 2.0.2); however:  Package gksu is not installed.dpkg: error processing package upwork (--install): dependency problems - leaving unconfigured]. 

And then if I even try to install any of these packages [libgtkglext1,libharfbuzz-gobject0 or gksu], it again gives unmet dependencies error.

Please provide me with a solution for this.

18 REPLIES 18
g_vasilevski
Retired Team Member
Retired Team Member

Hi Nishi,

Please try installing our beta version, if you`re still experiencing the same issue let me know and our team will assist you further via ticket. Thank you!

~ Goran
Upwork

Hi Goran

I'm still facing the same issue. Can you suggest something else?

Hi Nishi,

Our team will contact you directly via ticket/email and assist you further. Thank you!

~ Goran
Upwork

Hi, I am also facing the same issue. Is it fixed.Can you suggest a solution.

 

dpkg: dependency problems prevent configuration of upwork:
 upwork depends on libpango1.0-0 (>= 1.30.0); however:
  Package libpango1.0-0 is not installed.
 upwork depends on libappindicator1; however:
  Package libappindicator1 is not installed.

dpkg: error processing package upwork (--install):
 dependency problems - leaving unconfigured
Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ...
Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.2) ...
Processing triggers for mime-support (3.60ubuntu1) ...
Errors were encountered while processing:
 upwork

aocumen
Community Manager
Community Manager

Hi Rishabh, 


The Customer Support team will reach out to you to assist you further.


~ Avery
Upwork
39c7a1d8
Community Member

Good day, I'm unable to Install the Upwork Desktop as well. It got stuck in Installing for 5 hrs. Please help. Thank you!  

 

 

Hi John Levie,

 

One of our team members will reach out to you directly via a support ticket. Thank you!

~ Joanne
Upwork

I'm having the same issue here.  It's been stuck for a while now.

 

Hi  Deb,

 

Could you please share the OS version your using so that we can assist you accordingly?

 

Thank you!

~ Bojan
Upwork

Windows 8

Thank you for following up, Deb.

 

Could you, please try installing the beta version from this link. Also, refer to this help article for the installation and troubleshooting tips. Let us know if you still experience issues after applying them? 

 

Thank you!

~ Bojan
Upwork

Still spending a lot of time "redirecting".
I followed each step as you've outlined. I'm at a loss.
Here's what my screen looks like after 10 minutes...
[image: image.png]

Hi Deb,

 

Please go to Settings>Connected Services on your account and disable Google Sign-In. Afterwards, please try to log into your Desktop app by using your username/account email address and your password.

Thank you!

~ Bojan
Upwork

That worked! Thank you very much.
Deb

Hi 
I still face the same issue. Please help me resolve it

 

Hi Umer,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
87072671
Community Member

Upwork Desktop Application is not getting installed on my Laptop (Windows 10 Pro, i5, 64-bit operating system). Capture.PNG

egaruth
Community Manager
Community Manager

Hi Jeff,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
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