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Unable to load a picture.

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Active Member
Sitanshu G Member Since: Jul 3, 2020
1 of 5

I am unable to load a profile picture. I have tried multiple photos and none of them seem to work.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 5

Hi Sitanshu,

 

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Jennifer P Member Since: Nov 23, 2020
3 of 5

I'm having the same issue. My photo won't load.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 5

Hi Jennifer,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Kritsana N Member Since: Jul 6, 2020
5 of 5

If it helps, since I just uploaded a profile picture... I had the same problem what I did was you can notice that you can crop the picture there is an arrow button or something similar, you can move that inwards and make it so the picture only focuses your face... Basically a circle around your face... I think their system detects objects in the background so try to focus on the face only.