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» Forums » New to Upwork » Re: Unable to login / error page
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mikalak
Community Member

Unable to login / error page

I’ve been unable to login for a couple of days now. I continually get a screen saying We can’t complete your request now, try again later, etc. I’m also unable to follow the support link for longer than 1 or 2 seconds before it jumps back to the error page, so I'm not even able to officially submit the issue. Nothing is reported to be down on the status page and I'm not sure how else to contact someone, so any direction is appreciated.

3 REPLIES 3
JoanneP
Moderator
Moderator

Hi Mikala,

 

Please clear your cache and cookies or try a different browser. If the issue persists, please let us know so we can investigate further. Thank you.

~ Joanne
Upwork
mikalak
Community Member

Hello, thank you for the quick reply.
Unfortunately, clearing this data did not help in either Chrome or Safari browsers. The same error page keeps coming up.
Thanks for your help.
AveryO
Community Manager
Community Manager

Thank you for updating us, Mikala. I have shared your account information with the Customer Support Team, and they will get in touch with you to assist you with your account. I apologise if this has caused you any inconvenience.


~ Avery
Upwork
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