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Unable to login / error page

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Active Member
Mikala O Member Since: Jul 28, 2019
1 of 4

I’ve been unable to login for a couple of days now. I continually get a screen saying We can’t complete your request now, try again later, etc. I’m also unable to follow the support link for longer than 1 or 2 seconds before it jumps back to the error page, so I'm not even able to officially submit the issue. Nothing is reported to be down on the status page and I'm not sure how else to contact someone, so any direction is appreciated.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4

Hi Mikala,

 

Please clear your cache and cookies or try a different browser. If the issue persists, please let us know so we can investigate further. Thank you.


-Joanne
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Active Member
Mikala O Member Since: Jul 28, 2019
3 of 4
Hello, thank you for the quick reply.
Unfortunately, clearing this data did not help in either Chrome or Safari browsers. The same error page keeps coming up.
Thanks for your help.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Thank you for updating us, Mikala. I have shared your account information with the Customer Support Team, and they will get in touch with you to assist you with your account. I apologise if this has caused you any inconvenience.


-Avery
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