Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Unable to open pw protected attachment.

Active Member
Megan H Member Since: Feb 22, 2019
1 of 10

Hi! Trying to land my first job and I keep getting this message "The file you’re trying to download is password protected, and could not be scanned." when trying to open attachments. Any ideas?

Active Member
Kevin M Member Since: Feb 22, 2019
2 of 10

I have the same issue happening for me, haven't been able to find any answers yet.

Active Member
Megan H Member Since: Feb 22, 2019
3 of 10

Hoping someone who's had this issue can help us out. Sorry you're in the same boat! 

Active Member
Renee W Member Since: Feb 22, 2019
4 of 10

I need to download a file and I am receiving this message. 

"The file you’re trying to download is password protected, and could not be scanned."

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 10

Hi All,

 

Thank you for flagging this for us. We'll check this with our team.

 

We appreciate your patience while we look into this.

 

Edited to add:

 

Thanks for flagging this suspicious file to us. The job has been taken down because it was in violation of Upwork ToS and action has been taken on the client account. 

 

Please, check this help article for more information on how to use the flag option found on each job post or message to report any suspicious or inappropriate content.

 

Also, check out this post for more tips on how to avoid questionable jobs.

 

~ Bojan
Untitled
Active Member
Natalie B Member Since: Feb 22, 2019
6 of 10
Hi there! I am also having this problem!
Active Member
Brad A Member Since: Jul 7, 2019
7 of 10

The issue people are reporting is that Upwork doesn't permit transfer of password-encrypted files. It appears that Upwork is unable to scan such files and, in the absence of a scan, assumes the file could contain something bad. I understand the intent, but it is a real complication for clients who want to be careful sharing intellectual property.

 

Upwork's scanning limitation forces us to send encrypted files attached to email outside of Upwork message system.

Active Member
Natalie B Member Since: Feb 22, 2019
8 of 10
Hi! I seem to be unable to download a file sent by a potential client. I included screenshots of the error code. Thanks in advance for any help!
Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 10

Hi Natalie, 


I would like to confirm that actions have been taken against the client's account and job post for violating the Upwork Terms of Service. Please refrain from opening the zip file. 

I would recommend that you read up on these freelancer resources and these tips for avoiding questionable jobs, for help getting started, and for more information about working safely through Upwork.

 

 


-Avery
Untitled
Community Guru
Preston H Member Since: Nov 24, 2014
10 of 10

re: "Upwork's scanning limitation forces us to send encrypted files attached to email outside of Upwork message system."

 

Brad:

Don't worry about doing that.

 

Upwork DOES NOT have any restrictions against using email or other methods to share files between freelancers and clients.

 

Upwork is NOT a file transfer service. It's message system DOES HAVE PROBLEMS with various types of files, including files with encryption and password protection.

 

There will never be a time that Upwork is the right tool to use for all types of file transfers. That's not a service it offers. So the right thing to do is to use email or something else, such as FTP, Dropbox, WeTransfer, Google Drive, etc.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS