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Unable to remember the exact spelling of my password.

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Active Member
Ana Isabel C Member Since: Jun 30, 2020
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     Hello ! I created this account quite a while ago (close to 10 years, I think !) and I forgot about it for a while as I got more physical jobs and made a cross-country move.
I would like to start actively working in Upwork again, upload my new ID, buy connects etc etc... but since I've got a new computer, Upwork tells me that this device is not recognized and I need to verify my account by using my security question...
But I don't remember the exact spelling of it.
Can't modify it either, as I would need to old one. If I try and the spelling's wrong, I'll locked out of my account and I don't want that.
I am ready to provide ID verification, bank statements, videochats or whatever's needed. How do I solve this issue ?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
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2 of 2

Hi Ana,

 

Please follow the instructions in this Help Article on how to reset your security question. Thank you.


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