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Unable to remove payment method. Remove option is disabled.

14ad6884
Active Member
Dhruv C Member Since: Sep 14, 2020
1 of 4

Hi,

 

I made a contract with a freelancer. But I didnt know that escrow had the abiility to take out money from my account without any security code whatsoever. So I thought that I should remove the payment method right now, and again add the payment method whenever the next milestone is to be paid.


However, after the freelancer accepted the contract, now the remove payment method option is disabled. Why is that?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 4

Hi Dhruv,

 

You can remove all of your Billing Methods except your primary choice. As a client, you always need to have a verified Billing Method on file. If you'd like to delete this one, you can add a new Billing Method and change it to your primary choice. You can then remove your secondary method.

 

Thanks!

~Andrea
Upwork
14ad6884
Active Member
Dhruv C Member Since: Sep 14, 2020
3 of 4

Ok. Although before the freelancer accepted the contract, I was able to remove my payment method. Its only after the acceptance, that Im unable to remove.

 

After the project is done with the freelancer, and I have no pending contracts, will I be able to remove the method? I am extremely uncomfortable with the idea that escrow has unlimited access to my bank account, without any confirmation code etc.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
BEST ANSWER
4 of 4

Dhruv, you need to have at least one Billing Method on file at all times, as explained here, so you won't be able to remove it. Once you complete your contract you can reach out to us again here and we can assist you to remove it.

 

Thanks!

~Andrea
Upwork

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