Unable to save profile picture after uploading.

[forestzoe]

I can't submit a profile picture. I uploaded a photo and it allowed me to edit it, but then there was no button to save it. I attached a screen shot of the problem because it is hard to explain. 

[BojanS]

Hi Zoe,

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

[liuli]

hellow,i got the same question, i try everything you said,still not working ,i can't found the save boutten there?

[JoanneP]

Hi LI,

I'm sorry to hear that you're having trouble uploading your profile picture. I requested someone from the team to reach out and assist you via email. You can access it here. Thanks!

[60f1fd98]

Hi, Joanne. I am having the same issue even after trying all the steps described above. It is rather disappointing that most people faced the same problem still 5 years ago.

Could you please request someone from the team to reach out to me, too?

Thanks 

[bristig]

I have the same problem. There is no Save button. Attached screenshot.

[g_vasilevski]

Hi Bristi,

The "Save" button is on the lower right corner of the window. If you`re not seeing it on your end, please try to clear your cache and cookies or log in via another browser to upload your image. Thank you.

[11b54a73]

I've done this on 5 different devices. This is crazy 

[203f0b1d]

Hello everyone, I have the same problem. Can't see the save button. Please help. Thank you

 

[PradeepH]

Hi Andrijana,

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[bb96f931]

Hi,

I am also having a problem saving my profile picture. I've cleared the cache/cookies and no save button exists. Please help. My email is **Edited for Community Guidelines** Thank you.

[AndreaG]

Hi Buckley, please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px and no more than 4000 x 4000px. Also, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:

- You are not wearing sunglasses in the photo - It is not a logo or clip-art

- It is not a group photo

- The picture was not digitally-altered

- The maximum size is 5 MB

If it meets those requirements and you still can't upload it, please try clearing your cache and cookies and using a different browser to check if the problem persists. Note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. Please check this help article for more information about profile pictures and tips on choosing an excellent profile photo.

[49d8d7b0]

I am also facing the same problem.I tried in several browser and resized my image but it still having the same problem. What can I do plz help me.

[LuiggiR]

Hi Sohan,

Did you try the troubleshooting steps that Andrea mentioned in her post above? If not, please try it and let me know if the issue persists afterward. I'll be happy to assist you further. 

[7757d1cf]

Hello,

This is from your https://support.upwork.com:

And this is my screen:

Cache/cookies cleared, different browser, resized photo and still no "Save photo" button.

Please help.

Thank you so much

[LuiggiR]

Hi Joana,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[fed72c85]

I will advise you try to crop the picture and make the resolution reduce under their 4000 x 4000 and upload

It worked for me now