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basit9
Community Member

Unable to upload a profile picture.

Unable to upload a profile picture and can't complete the profile setup because of that,

I've tried these approaches so far,

  1. Clear the cookies and cache.
  2. Tried on a differrent browser.
  3. Tried on a different system.
  4. Tried different picture.
  5. The picture is .png and its size is less than 5MB.

Error: " Sorry, something went wrong. We were unable to save the image, or contact customer support for more information. "

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Abdul,

 

Please try to resize the image to 250x250dpi and crop it to include only your head and shoulders. 

 

Let us know if the issue persists.

 

Thank you!

~ Bojan
Upwork
basit9
Community Member

Hi Bojan S, I have tried that as well still the same issue.

BojanS
Community Manager
Community Manager

Hi Abdul,

 

We'll have one of our agents reach out to you via a support ticket to assist you with uploading your profile photo.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
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