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Unable to upload my photo

Nikola S Moderator Member Since: Jul 2, 2020
21 of 32

Hi John,


I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.


~ Nikola

Active Member
Pauline C Member Since: Mar 23, 2021
22 of 32

Also experiencing it.

Joanne Marie P Moderator Member Since: Nov 26, 2017
23 of 32

Hi Pauline,


I checked your account and it looks like you have already uploaded a profile picture. I also see that you have submitted a support ticket to our team. One of our agents will update your ticket to assist further. 


Active Member
Iftikhar A Member Since: Feb 2, 2018
24 of 32

I dont know why u people have made your website too complicated 
even a single Jpeg is unable to upload,
some times profile incomplete, some times webserver issue 

when to get start really very fed
left working at people per hour becuse of they asked me to pay before getting start the work.
If I had to pay already, to find the job, Why would I have been there
and now upwork team is making fun, unable to upload a single jepg image since last 3 days

Community Guru
Nina K Member Since: Nov 29, 2017
25 of 32

Hi Iftikhar,

Please ensure that your profile photo is in the 200-300 pixel range and please try uploading it again.

Active Member
Hoang H Member Since: Feb 23, 2018
26 of 32

I also have the same problem. THis is the message "Please use a photo that is at least 250px by 250px or increase crop size".

Community Guru
Nina K Member Since: Nov 29, 2017
27 of 32

Hi Hoang,

Please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and as the error message you got indicated, it must also be minimully 250px by 250px. Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then pease try clearing your cache and cookies and using a different browser to check if the problem persists. If so, let us know and we will assist further.

Active Member
Sushant K Member Since: Jan 31, 2019
28 of 32

is the bad experinece i ever have u think abuout if user have to spend 30 min just uplode pic and stil didnt uplod it


Active Member
Rainer A Member Since: Apr 10, 2019
29 of 32

It works for me, I used Paint to increase pixel, on youtube anyone can learn how resize image. best regards

Active Member
Tarik K Member Since: Jul 27, 2019
30 of 32

I tried everything with my profile photo to make it pass for the upload, butI just cannot manage to upload the profile pic. I think i lost at least 4 hrs on this part. Error that I am getting is: Please use an image that is at least 250px by 250px or increase crop size. Picture is well over 250px by 250px since it is high resolution pic. This has never happened to me although I uploaded so many pictures to so many sites. Other people have issues too I can tell from this community forum.... What do I do ? Can someone help me so I can move on with my life ???20190727_135826.jpg