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Unable to upload profile photo

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Active Member
James C Member Since: Jul 2, 2020
1 of 8

Hi there,

 

Unable to upload a photo to my profile here on upwork... endless loading. Has uploading been disabled?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 8

Hi James,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.


~ Bojan
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Active Member
James C Member Since: Jul 2, 2020
3 of 8

Cleared everything, changed browser and still nothing. I now have to remember the login details for all my accounts

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 8

Hi James,


Could you also try to change your internet connection and upload your photo? If you`re still experiencing the same problem after this, let me know here and our team will assist you further.

I would also like to clarify that freelancers are allowed to have only one account. Thank you.


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Active Member
James C Member Since: Jul 2, 2020
5 of 8

Still the same and not a freelancer - only the one account... :-)

 

Surely photos on profiles is a standard thing for any web based platform these days. Fair few people facing similar issues

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 8

Thank you for the details, James.

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile photo. 


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Active Member
Wilhelm L Member Since: Jul 6, 2020
7 of 8

Hello, I am also encountering issues uploading a photo to my account. I have changed my devices and cleared my caches. Would you please let me know what other options I have?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 8

Hi Wilhelm,

 

Could you please try to resize the image to 250x250dpi and crop it to include only your head and shoulders?  

 

Let us know if the issue persists.

 

Thank you!


~ Bojan
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