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c889c455
Community Member

Unable to upload profile picture

Hi, I'm unable to upload my profile picture.

its saying error, contact support team.

2 REPLIES 2
PradeepH
Moderator
Moderator

Hi Jumoke,

 

Thank you for your message. Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

 

Thank you,

Pradeep

Upwork
c889c455
Community Member

Thanks, I've been able to do it.

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