Apr 29, 2021 11:53:25 PM by Saquib A
I recently processed a refund for a client on a monthly contract. The refunded amount was immediately deducted from my "Pending Earnings" or "Available Earning" (I don't know)
As far as my calculation, I am yet to receive the fund for which I have issued a refund.
Shouldn't now this "In Review Fund" made "Available" to me. As the refund is already processed using my funds from Pending/Available Earning?
Please, help me to understand
-Saquib
Apr 30, 2021 12:13:51 AM by Goran V
Hi Saquib,
I would like to clarify that refunds can be issued only when you have available earnings on your account. If you had earnings under the Pending stage you will need to wait for the funds to become available in order to be able to issue a refund to your client.
If something is still confusing, feel free to follow up here with more details. Thank you.