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Unexpected refund

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Active Member
Rachael L Member Since: Nov 22, 2016
1 of 7

I recieved a refund for work completed by a freelancer? Why?

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 7

 


@Rachael L wrote:

I recieved a refund for work completed by a freelancer? Why?


 Have you asked the freelancer?

When was the job completed?

What feedback did you leave?

Was it fixed rate or hourly?

Was there a dispute of any sort?

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Active Member
Ilker T Member Since: Sep 24, 2015
3 of 7

Maybe, you have given a bad feedback and he/she did not want it to be appeared on his/her profile?

 

Just a thought. 

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Active Member
Rachael L Member Since: Nov 22, 2016
4 of 7

So if someone refunds you then the feedback doesnt appear?

 

It wasnt bad feedback but it was honest. I dont want him not to be paid for his work. It was fine just not brilliant.

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Community Guru
Petra R Member Since: Aug 3, 2011
5 of 7

 


@Rachael L wrote:

So if someone refunds you then the feedback doesnt appear?

 

It wasnt bad feedback but it was honest. I dont want him not to be paid for his work. It was fine just not brilliant.


 That is correct. If a full refund was issued the contract and feedback do not appear on the freelancer's profile, but still affects the freelancer's Job Success Score.

 

Most freelancers consider anything below 4.5 as "poor feedback"

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
6 of 7

Hi Rachael,

 

Thanks for posting in the Community. Please follow up with your freelancer to make sure they haven't refunded the payment in error. Note that your private feedback won't be removed, only the public one.

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Community Guru
Preston H Member Since: Nov 24, 2014
7 of 7

If a freelancer issues a refund, that may indeed have been an unwise thing to do. But that is her decision and her mistake that make.

 

In no way does this reflect badly on you, the client.