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Re: ID verification not working. Name doesn't match.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2081 of 3,610

Hi Julia,

 

I checked your ticket and I can see that our team shared more information and guidelines regarding your verification process a few minutes ago. Please check that ticket which details what steps you should take to successfully verify your location. If you have any additional questions please post them on your ticket and our team will assist you. Thank you.

~ Bojan
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Active Member
Tiffany W Member Since: Nov 24, 2018
2082 of 3,610

I got the email after trying to submit my ID a couple different ways that obviously didn't work, and it said there'd been a hold placed on my account, but it didn't say temporarily or permanantly. The way it was worded, it sounded permanent, but I just need help uploading my ID?...

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2083 of 3,610

Hi Tiffany,

 

One of our team members will reach out to assist you via email to assist you in completing your ID verification. Thank you!


-Joanne
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Active Member
Christopher M Member Since: Nov 28, 2018
2084 of 3,610

Hello,

 

I'm on my second ticket trying to get my license approved, with no human response to my inquiry. can you please help?

I do not see a heat ticket number to reference. 

 

CM

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2085 of 3,610

Hi Christopher,

 

One of our team members will reach out to you directly and assist you further with your verification process.

~ Bojan
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Active Member
Michael V Member Since: Dec 7, 2018
2086 of 3,610

hello, I'm having the same problem

Community Guru
Jo-An B Member Since: Aug 2, 2016
2087 of 3,610

Hi Michael,

A member of the Customer Support Team will get in touch with you to assist you in verifying your location. 

 
~ Jo-An

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Active Member
Jeffrey Mark B Member Since: Aug 1, 2017
2088 of 3,610

I'm trying to get my account setup but when I try to verify my account it tells me the name doesn't match. I've tried to add my middle name with my first as it requests, but I believe my prefix ("Jr") is causing an issue. Is this an issue that someone else has dealt with in the past?

Community Guru
Petra R Member Since: Aug 3, 2011
2089 of 3,610

@Jeffrey B wrote:

I'm trying to get my account setup but when I try to verify my account it tells me the name doesn't match. I've tried to add my middle name with my first as it requests, but I believe my prefix ("Jr") is causing an issue. Is this an issue that someone else has dealt with in the past?


Hi Jeffrey,

 

If the difference is a common variation (like Jeffrey / Jeff, Robert / Bob - Rob - Bobby) or something lile the "Jr" it tends to indeed initially show a miss-match but can be manually resolved without any trouble. Just get in touch with Customer Service who can review and fix this for you.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2090 of 3,610

Hi Jeffrey, 

Someone from the Customer Support Team will reach out to you regarding this issue.


-Avery
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