Not Eligible to Verify Location - Contact Customer Support

[Nina K]

Hi Abraham,

Typically the agent who reaches out to reset your verification attempts, also includes a new link to upload your ID. Please check your most recent ticket for the link, and if you don't see it there then reach back out and we'll have an agent send you a new link.

[Maksim Anatolyevic G]

I just found a message "You've reached the maximum number of tries for uploading your ID. Please contact customer support." As I understand my ID hasn't been uploaded and I'm not able to work. Unfortunately, I couldn't find a way to upload my ID. Could you please help me with it.

[Nina K]

Hi Maksim,

We'll have one of our agents reach out to you directly to help assist you with the verification.

[Marybeth F]

I found some other inquiries regarding location not being able to verified by others, but have not found a solution. I went through and tried to 'contact customer support' and I sent me to this 'Community Discussion' post location. I have tried uploading both a passport and driver's license for location verification and both have been 'rejected' or found 'not eligible to verify your location'. 

Any tips to get this resolved? Thank you so much,

[Ryan C]

Hello Marybeth,

We have escalated your concern. One of our representatives will reach out to you shortly.

[Nirali S]

Hello,
I am having the same issue. I am not able to verify my location. I have tried several times, but I am no longer eligible to verify it because of several attempts. Can you please help me verify the location?
Thank you,
Nirali S.

[Lanie M]

Hi Nirali,

A member of our team will reach out to you directly to further assist you with verifying your location.

[Nirali S]

Hello Lanie,

Thank You for the quick response. I need to send the proposal and its not letting me do so, as my location is not verified.

Can you give an estimated time? when will the customer support contact me?

- Nirali

[Avery O]

Hi Nirali, 

I checked your account and can see that the Customer Support team has reached out to you last Sunday, 8-October. Could you please check your email, or your My Requests on this page to access the ticket the team has sent you.

[Arpita Sachin D]

Hi I have a similar issue as it says that max limit to upload the document is reached contact customer support. Request you to please help.