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Re: United States Location Verification - Unable to do

Community Guru
Melissa T Member Since: Dec 5, 2014
1591 of 4,846

OP's fake profile is still up. 


Glad we still have our maps, though. 

Community Guru
Jennifer M Member Since: May 17, 2015
1592 of 4,846

@Melissa T wrote:

OP's fake profile is still up. 


Glad we still have our maps, though. 

 I've been stalking it too. I reported it like I'm supposed to and still up.


Same with the chick buying her reviews.

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
1593 of 4,846

Melissa, Petra and Jennifer,


Please, feel free to send any additional information about ToS violations you notice to my in a private message. I'll be happy to forward it to the team for a review.

~ Valeria
Community Guru
Pandora H Member Since: May 11, 2010
1594 of 4,846

I wish I could give kudos to everyone who recently posted in this thread on 10/10/17, including the fake guy. THIS is why we need a better system for catching **Edited for Community Guidelines**


Edit: Oops. I really did not mean to post something that was not appropriate. Sorry about that!

Community Guru
Mark K Member Since: Jul 7, 2016
1595 of 4,846


**Edited for Community Guidelines** never lie -- cmon now!

Active Member
Saundra B Member Since: Oct 17, 2017
1596 of 4,846



I'm having a problem with my location verification. I believe it's coming from the fact that when I originally signed up a long time ago, my address was different than my license I just uploaded. Now, I updated the address in my profile so it's correct to match my license. I'm getting a message telling me to contact customer service.


Please help!!!


Thank you,



Active Member
Michael C Member Since: Oct 17, 2017
1597 of 4,846

Hi there


I am trying to upload my passport to my account so I can verify that I am a U.S. freelancer and begin applying to U.S. only jobs.


When I try to upload it, I get a message saying that I have tried too many times and gives me a link to email customer service. When I emailed customer service with my ID I received an automatic message apologizing saying that Upwork doesnt need my services at this time. 


I am now confused because I thought I already was accepted as a freelancer by Upwork. I have been applying to jobs left and right without any issue for two weeks now. 


My question is two-fold:


1. Do I need to worry about my eligibility as a freelancer or is this just the Upwork system?

2. How do I upload my ID properly? Is there another email address? 


Thanks for the help.



Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
1598 of 4,846

Michael, Carol and Soundra, 


We'll have support agents reach out to you directly and offer help with verification.



~ Valeria
Active Member
Anitha V Member Since: Oct 18, 2017
1599 of 4,846

I am having the same problem. I tried a couple of times uploading my drivers license. Could you please help. 



Active Member
Carol M Member Since: Oct 17, 2017
1600 of 4,846

I Am also not eligible to verify my  location. Can I get someone to help me?