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Re: We were unable to authenticate your ID

Bojan S Moderator Member Since: Mar 9, 2018
111 of 2,676

Hi Daryl,


We'll have one of our team members reach out to you shortly to assist you further with your verification process, thank you for reaching out to us. 

~ Bojan
Active Member
Kierri C Member Since: Feb 9, 2019
112 of 2,676

I'm having the same problem. There is a message at the top of any job posting stating "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Then the help keeps pushing me to talk to the community. Looks like you solved this problem for some others, would you mind helping me also, please.




Joanne Marie P Moderator Member Since: Nov 26, 2017
113 of 2,676

Hi Kierri,


One of the team members will reach out to you via email and assist in uploading your ID, thank you!

Active Member
Sharlynn-Lal T Member Since: Feb 10, 2019
114 of 2,676

Hello, I have the same problem. Please help. Thanks.

Goran V Moderator Member Since: Mar 24, 2017
115 of 2,676

Hi Kenyetta and Sharlynn,


One of our team members will reach out to you both via ticket and assist you further, thank you.

Active Member
Joe H Member Since: Feb 25, 2019
116 of 2,676

I am having the same issue.  I tried several times in different ways to get a good image of my DL and it seems that your OCR couldn't read it.

Active Member
Riley J Member Since: Mar 15, 2019
117 of 2,676

I am having the same issue can someone please reach out to me 

Active Member
Blair D Member Since: Mar 19, 2019
118 of 2,676

Hi! I am having this same issue. 

Bojan S Moderator Member Since: Mar 9, 2018
119 of 2,676

Hi Marissa and Blair,


Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

~ Bojan
Community Guru
Petra R Member Since: Aug 3, 2011
120 of 2,676

Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.


As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.