I'm having the same problem. There is a message at the top of any job posting stating "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Then the help keeps pushing me to talk to the community. Looks like you solved this problem for some others, would you mind helping me also, please.
Hi Marissa and Blair,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.
As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.