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Re: We were unable to authenticate your ID

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
111 of 2,654

Hi Daryl,

 

We'll have one of our team members reach out to you shortly to assist you further with your verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Kierri C Member Since: Feb 9, 2019
112 of 2,654

I'm having the same problem. There is a message at the top of any job posting stating "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Then the help keeps pushing me to talk to the community. Looks like you solved this problem for some others, would you mind helping me also, please.

 

Thanks!

Kierri 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
113 of 2,654

Hi Kierri,

 

One of the team members will reach out to you via email and assist in uploading your ID, thank you!

Joanne
Active Member
Sharlynn-Lal T Member Since: Feb 10, 2019
114 of 2,654

Hello, I have the same problem. Please help. Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
115 of 2,654

Hi Kenyetta and Sharlynn,

 

One of our team members will reach out to you both via ticket and assist you further, thank you.


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Active Member
Joe H Member Since: Feb 25, 2019
116 of 2,654

I am having the same issue.  I tried several times in different ways to get a good image of my DL and it seems that your OCR couldn't read it.

Active Member
Riley J Member Since: Mar 15, 2019
117 of 2,654

I am having the same issue can someone please reach out to me 

Community Guru
Petra R Member Since: Aug 3, 2011
118 of 2,654

Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.

 

As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.

 

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Active Member
Erin B Member Since: Feb 5, 2018
119 of 2,654
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.
Community Guru
Petra R Member Since: Aug 3, 2011
120 of 2,654

@Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

 Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it Smiley Happy

 

It *is* a dead cute rabbit!

 

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