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Re: We were unable to authenticate your ID

Active Member
Erin B Member Since: Feb 5, 2018
121 of 2,676
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.
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Community Guru
Petra R Member Since: Aug 3, 2011
122 of 2,676

@Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

 Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it Smiley Happy

 

It *is* a dead cute rabbit!

 

Active Member
Michelle L Member Since: Feb 26, 2018
123 of 2,676

Hi,

I'm new to upwork. Please I can't get my i.d. verified. I tried uploading, and I believe I met all the parameters, but it's saying I've exceeded the maximum limit of trying to upload my i.d., and I can't even bid for jobs. Please help!

 

Michelle Lopez

Moderator
Avery O Moderator Member Since: Nov 23, 2015
124 of 2,676

Hi Michelle, 

The Customer Support Team will reach out to you to assist you with your verification.


-Avery
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Active Member
Chiamaka Ukah I Member Since: Feb 27, 2018
125 of 2,676

Hello Avery or any other support team member,

 

I am also having the same problem and experiencing the same message. I've tried to upload my photo ID and have been blocked from trying further. I'm getting the same message to contact customer support. Please help! Thank you.

Community Guru
Ryan C Member Since: Feb 3, 2017
126 of 2,676

Hello Franklin,

 

I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!


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Active Member
Bethany V Member Since: Feb 26, 2018
127 of 2,676

I need this same help.  My ID was not authenicated and I can't reach customer service.  Please help so I can submit bids.

 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
128 of 2,676

Hi Bethany,

 

We'll have one of our agents reach out to you directly and assist with your location verification.

 

Thanks!

~ Valeria
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Active Member
Tiffany W Member Since: Nov 24, 2018
129 of 2,676

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

Active Member
Lashonda F Member Since: Feb 16, 2019
130 of 2,676

 Me too so wat do we do

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