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Re: We were unable to authenticate your ID

Active Member
Riley J Member Since: Mar 15, 2019
131 of 3,651

I am having the same issue can someone please reach out to me 

Active Member
Blair D Member Since: Mar 19, 2019
132 of 3,651

Hi! I am having this same issue. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
133 of 3,651

Hi Marissa and Blair,

 

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

~ Bojan
Untitled
Active Member
Ashley W Member Since: Apr 12, 2019
134 of 3,651

I am also getting the error that says my ID cannot be verified but there is no way to contact customer support

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
135 of 3,651

Hi Ashley,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Peggy M Member Since: Aug 1, 2019
136 of 3,651

Hi there can someone contact me too, please.  I am having the same issue to veriify my ID.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
137 of 3,651

Hi Peggy, 

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

 

~ Bojan
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Community Guru
Petra R Member Since: Aug 3, 2011
138 of 3,651

Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.

 

As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.

 

Active Member
Erin B Member Since: Feb 5, 2018
139 of 3,651
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.
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Community Guru
Petra R Member Since: Aug 3, 2011
140 of 3,651

@Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

 Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it Smiley Happy

 

It *is* a dead cute rabbit!

 

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