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Re: ID Verification

crayhernandez
Community Guru
Cray H Member Since: Jul 21, 2018
161 of 5,094

Hi Lashonda,

 

One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, Thanks!

kylesagecox
Active Member
Kyle C Member Since: Mar 27, 2019
162 of 5,094

I'm having the same issue. Uploaded my passport photo, but it got rejected and now I seem to be stuck. Not sure who to contact or how to get help.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
163 of 5,094

Hi Kyle,

 

Our team will reach out to you via ticket as well and assist you further, thank you.

~ Goran
Upwork
asmitak
Active Member
Asmita K Member Since: Feb 7, 2018
164 of 5,094

Hello,

 

My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
165 of 5,094

Hi Asmita,

One of our team members will contact you directly and assist you further with this, thank you.

~ Goran
Upwork
georgejutras
Active Member
George J Member Since: Feb 19, 2018
166 of 5,094

Hi , my US ID also won't verify due to it's vertical format. Help?!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
167 of 5,094

Hi George, 

 

The Customer Support Team reached out to you directly via email to assist you. Let us know if there is anything else we can help you with!


~ Avery
Upwork
dalton-huey
Active Member
Dalton James H Member Since: Feb 16, 2018
168 of 5,094

Hello! I am having the same problem? I think it is due to the vertical format of my driver's license. Is there anything I can do differently?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
169 of 5,094

Hi Dalton,

I've checked and it looks like you have successfully verified. Please reach out again if you encounter any other issues, thank you.

~Nina
e41group
Active Member
Tamer S Member Since: Feb 26, 2018
170 of 5,094

I am having the same problem... My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

 
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