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Re: ID Verification

Active Member
Tiffany W Member Since: Nov 24, 2018
151 of 3,999

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

Active Member
Lashonda F Member Since: Feb 16, 2019
152 of 3,999

 Me too so wat do we do

Community Guru
Cray H Member Since: Jul 21, 2018
153 of 3,999

Hi Lashonda,


One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, Thanks!

- Mary
Active Member
Kyle C Member Since: Mar 27, 2019
154 of 3,999

I'm having the same issue. Uploaded my passport photo, but it got rejected and now I seem to be stuck. Not sure who to contact or how to get help.

Goran V Moderator Member Since: Mar 24, 2017
155 of 3,999

Hi Kyle,


Our team will reach out to you via ticket as well and assist you further, thank you.

Active Member
Asmita K Member Since: Feb 7, 2018
156 of 3,999



My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

Goran V Moderator Member Since: Mar 24, 2017
157 of 3,999

Hi Asmita,

One of our team members will contact you directly and assist you further with this, thank you.

Active Member
George J Member Since: Feb 19, 2018
158 of 3,999

Hi , my US ID also won't verify due to it's vertical format. Help?!

Avery O Moderator Member Since: Nov 23, 2015
159 of 3,999

Hi George, 


The Customer Support Team reached out to you directly via email to assist you. Let us know if there is anything else we can help you with!

Active Member
Dalton James H Member Since: Feb 16, 2018
160 of 3,999

Hello! I am having the same problem? I think it is due to the vertical format of my driver's license. Is there anything I can do differently?