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Re: You have reached the Maximum Number of Tries for Uploading your ID

Active Member
Chris J Member Since: May 29, 2018
1661 of 3,914
Same issue, I've done it at least 3 times and still no luck.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1662 of 3,914

Hi Chris,

Please click on any job post with a U.S. location requirement You should be able to see a link to contact the Customer Support Team on top of the job post. Once you have connected with our team one of our team members will assist you further. Thank you!


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Active Member
Kalen J Member Since: Mar 15, 2018
1663 of 3,914

Hello,

I submitted my verification documents for U.S. residency. However, it is not accepted despite that it is an acceptable form of verification as per UpWork. I have exceeded the number of attempts to submit the documents and need help. Could someone assist?

Active Member
Dani C Member Since: Mar 15, 2018
1664 of 3,914

it says contact customer service

Community Guru
Nina K Member Since: Nov 29, 2017
1665 of 3,914

Hi Dani,

We've requested that one of our agents reach out to you to help with this.

~Nina
Active Member
Courtney B Member Since: Mar 15, 2018
1666 of 3,914

I attempted to upload my drivers license once and apparently now I am blocked from uploading again because it was rejected.  I believe it was rejected because of the format.  Otherwise I have no idea because I am a citizen living in Florida.

Active Member
Brian E Member Since: Feb 20, 2018
1667 of 3,914

Hello -

 

I am new to upwork, am not sure if this is the right venue. I am having this same problem. I see the follow error..

 

You've reached the maximum number of tries for uploading your ID

 

 

How do I fix this? I live in Chicago and this error prevents me from submitting proposals on US only jobs.

 

Please et me know if there is someplace else to ask this.

 

Highlighted
Community Guru
Nina K Member Since: Nov 29, 2017
1668 of 3,914

Hi Brian,

One of our team members will reach out to you directly to help you with this.

~Nina
Active Member
Marlowe G Member Since: Feb 21, 2018
1669 of 3,914

Hi Nina,

 

I tried uploading a low-res photo of my US ID a few times last night and woke up to this same error message. I have a new, hi-res scan of my ID that I'd like to upload, but it now says I need to contact customer support in order to unlock this feature. I can't seem to find any email or phone number anywhere on the Customer Support site to help resolve this issue. Could you please point me in the right direction? 

 

Thanks in advance.

 

Marlowe

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1670 of 3,914

Hi Marlowe,

Our team will contact you directly via ticket and assist you further with this. You can access your ticket section on this Link, thank you.


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