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Drivers License Upload

Active Member
Marlowe G Member Since: Feb 21, 2018
1711 of 5,094

Hi Nina,


I tried uploading a low-res photo of my US ID a few times last night and woke up to this same error message. I have a new, hi-res scan of my ID that I'd like to upload, but it now says I need to contact customer support in order to unlock this feature. I can't seem to find any email or phone number anywhere on the Customer Support site to help resolve this issue. Could you please point me in the right direction? 


Thanks in advance.



Goran V Moderator Member Since: Mar 24, 2017
1712 of 5,094

Hi Marlowe,

Our team will contact you directly via ticket and assist you further with this. You can access your ticket section on this Link, thank you.

~ Goran
Active Member
Jennifer O Member Since: Feb 22, 2018
1713 of 5,094

Received this message as well and can't do anything about it as I receive an error page after clicking "contact customer support".

Avery O Moderator Member Since: Nov 23, 2015
1714 of 5,094

Hi Jennifer, 

The Customer Support Team will reach out to you to assist you further.

~ Avery
Active Member
Zach M Member Since: Mar 1, 2019
1715 of 5,094

I was told I needed to verify my identity, so I uploaded a picture of my license, but it came back saying my name didn't match that on my ID (it does). Then after a couple attempts it said I wasn't uploading the right file type or size (it was a 1 MB JPEG). Now it says I've reached my ID verification limit and I have to contact help. I'm not sure where help is other than this forum. Can anyone help me? Thanks!

Goran V Moderator Member Since: Mar 24, 2017
1716 of 5,094

Hi Zach,


One of our team members will reach out to you as well and assist you further with verifying you ID, thank you.

~ Goran
Active Member
Seana G Member Since: Sep 1, 2015
1717 of 5,094

Yeah, I'm having the same issue as well.

Community Guru
Jo-An B Member Since: Aug 2, 2016
1718 of 5,094

Hi Seana,

Thanks for your message. May we know what issues you encountered? Is this for US location verification? Or having problems uploading your ID?

~ Jo-An

Active Member
Ashley S Member Since: Feb 22, 2018
1719 of 5,094

I got the message: You've reached the maximum number of tries for uploading your ID. I am having a hard time figuring out what's wrong with the photo I tried to upload... 

Active Member
Scott G Member Since: Feb 21, 2018
1720 of 5,094

Hi, can a representative please reach me to verify manually? Thank you so much