United States Location Verification - Unable to do

[Avery O]

Hi Jennifer, 

The Customer Support Team will reach out to you to assist you further.

[Zach M]

I was told I needed to verify my identity, so I uploaded a picture of my license, but it came back saying my name didn't match that on my ID (it does). Then after a couple attempts it said I wasn't uploading the right file type or size (it was a 1 MB JPEG). Now it says I've reached my ID verification limit and I have to contact help. I'm not sure where help is other than this forum. Can anyone help me? Thanks!

[Goran V]

Hi Zach,

One of our team members will reach out to you as well and assist you further with verifying you ID, thank you.

[Seana G]

Yeah, I'm having the same issue as well.

[Jo-An B]

Hi Seana,

Thanks for your message. May we know what issues you encountered? Is this for US location verification? Or having problems uploading your ID?

[Ashley S]

I got the message: You've reached the maximum number of tries for uploading your ID. I am having a hard time figuring out what's wrong with the photo I tried to upload... 

[Scott G]

Hi, can a representative please reach me to verify manually? Thank you so much

[Jo-An B]

Hi Scott,

One of our team member will reach out to you directly and assist you with the process.

[Gabriela F]

Hi there! I've been working using the Upwork platform for over a year so I have already provided information regarding the id, fulfilled the necessary steps but, now, I have received like many others this message: You've reached the maximum number of tries for uploading your ID. Please contact customer support.  I pressed on the customer support link, but the page does not exist, so I am looking forward to be helped to resolve this problem. Thank you! 

[Goran V]

Hi Gabriela,

One of our agents will contact you directly and assist you further, thank you!