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Re: United States Location Verification - Unable to do

Active Member
Ashley S Member Since: Feb 22, 2018
1701 of 4,723

I got the message: You've reached the maximum number of tries for uploading your ID. I am having a hard time figuring out what's wrong with the photo I tried to upload... 

Active Member
Scott G Member Since: Feb 21, 2018
1702 of 4,723

Hi, can a representative please reach me to verify manually? Thank you so much

Community Guru
Jo-An B Member Since: Aug 2, 2016
1703 of 4,723

Hi Scott,

One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

Active Member
Gabriela F Member Since: Feb 25, 2017
1704 of 4,723

Hi there! I've been working using the Upwork platform for over a year so I have already provided information regarding the id, fulfilled the necessary steps but, now, I have received like many others this message: You've reached the maximum number of tries for uploading your ID. Please contact customer support.  I pressed on the customer support link, but the page does not exist, so I am looking forward to be helped to resolve this problem. Thank you! 

Goran V Moderator Member Since: Mar 24, 2017
1705 of 4,723

Hi Gabriela,

One of our agents will contact you directly and assist you further, thank you!

Active Member
Beatriz R Member Since: Feb 26, 2018
1706 of 4,723

Whenever I see a job for US based freelancers, it gives me an error saying that I reached the maximum upload tries for my ID, even though I did upload my driver license's information. It gives me a link to customer support that is just a 404 error page. Is there a hold on my account I am not seeing? Thank you in advance!

Valeria K Moderator Member Since: Mar 6, 2014
1707 of 4,723

Hi Beatriz,


We'll reach out to you directly via a support ticket and assist with your location verification.



~ Valeria
Active Member
Beatriz R Member Since: Feb 26, 2018
1708 of 4,723

Thank you!

Active Member
Chad H Member Since: Feb 26, 2018
1709 of 4,723

I attempted to upload an image of my ID for verification processing but it was rejected for unknown reasons (your site was less than specific). When attempting to re-upload a different digital image file I was told I'd made too many attempts already and I needed to contact "Customer Support", for which there is no easily accessible way to do so. How can I verify my ID so I can work with "US only" clients? Please advise.


Also, there's no listed tech support nor customer support email or chat method on your site. If your system tells us we need to contact you how are we supposed to do so?

Active Member
Carrie A Member Since: Feb 26, 2018
1710 of 4,723

I've attempted to upload my ID and got an error stating I reached maximum tried.  Can someone help or tell me how I can get my ID uploaded.