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Re: United States Location Verification - Unable to do

Active Member
Gabriela F Member Since: Feb 25, 2017
1671 of 3,539

Hi there! I've been working using the Upwork platform for over a year so I have already provided information regarding the id, fulfilled the necessary steps but, now, I have received like many others this message: You've reached the maximum number of tries for uploading your ID. Please contact customer support.  I pressed on the customer support link, but the page does not exist, so I am looking forward to be helped to resolve this problem. Thank you! 

Goran V Moderator Member Since: Mar 24, 2017
1672 of 3,539

Hi Gabriela,

One of our agents will contact you directly and assist you further, thank you!

Active Member
Beatriz R Member Since: Feb 26, 2018
1673 of 3,539

Whenever I see a job for US based freelancers, it gives me an error saying that I reached the maximum upload tries for my ID, even though I did upload my driver license's information. It gives me a link to customer support that is just a 404 error page. Is there a hold on my account I am not seeing? Thank you in advance!

Valeria K Moderator Member Since: Mar 6, 2014
1674 of 3,539

Hi Beatriz,


We'll reach out to you directly via a support ticket and assist with your location verification.



~ Valeria
Active Member
Beatriz R Member Since: Feb 26, 2018
1675 of 3,539

Thank you!

Active Member
Chad H Member Since: Feb 26, 2018
1676 of 3,539

I attempted to upload an image of my ID for verification processing but it was rejected for unknown reasons (your site was less than specific). When attempting to re-upload a different digital image file I was told I'd made too many attempts already and I needed to contact "Customer Support", for which there is no easily accessible way to do so. How can I verify my ID so I can work with "US only" clients? Please advise.


Also, there's no listed tech support nor customer support email or chat method on your site. If your system tells us we need to contact you how are we supposed to do so?

Active Member
Carrie A Member Since: Feb 26, 2018
1677 of 3,539

I've attempted to upload my ID and got an error stating I reached maximum tried.  Can someone help or tell me how I can get my ID uploaded.



Community Guru
Nina K Member Since: Nov 29, 2017
1678 of 3,539

Chad, Khenda and Carrie,


I apologize for the inconvenience and thank you for reaching out. I've requested that one of our representatives reach out to each of you to help with uploading your ID document and completing the verification process.

Active Member
Kasey S Member Since: Feb 26, 2018
1679 of 3,539

I've attempted to upload my ID 3 times to verify my location; however, it keeps rejecting it. Now, I get an error saying contact support, but the link redirects to an invalid page. How can I verify my U.S. residency?

Active Member
Tony R Member Since: Feb 26, 2018
1680 of 3,539


I'm new to upwork and need some help to get my identification verified. I tried to upload my ID once and now I see the following message. 

"You've reached the maximum number of tries for uploading your ID. Please contact customer support."

Any assistance to move forward will be greatly appeciated.