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Re: Cannot verify ID

Moderator
Goran V Moderator Member Since: Mar 24, 2017
161 of 4,735

Hi Asmita,

One of our team members will contact you directly and assist you further with this, thank you.


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Active Member
George J Member Since: Feb 19, 2018
162 of 4,735

Hi , my US ID also won't verify due to it's vertical format. Help?!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
163 of 4,735

Hi George, 

 

The Customer Support Team reached out to you directly via email to assist you. Let us know if there is anything else we can help you with!


-Avery
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Active Member
Dalton James H Member Since: Feb 16, 2018
164 of 4,735

Hello! I am having the same problem? I think it is due to the vertical format of my driver's license. Is there anything I can do differently?

Community Guru
Nina K Member Since: Nov 29, 2017
165 of 4,735

Hi Dalton,

I've checked and it looks like you have successfully verified. Please reach out again if you encounter any other issues, thank you.

~Nina
Active Member
Tamer S Member Since: Feb 26, 2018
166 of 4,735

I am having the same problem... My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

 
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
167 of 4,735

Sure, Tamer. We'll reach out to you directly and assist you with the verification process. Thanks!

 

~ Valeria
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Active Member
Matthew B Member Since: Feb 26, 2018
168 of 4,735

I cannot verify my ID. I found a post earlier were it was because the ID is vertical. I have run out of chances to re-sumbit anyway. Also the email option of Get Help is grayed out.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
169 of 4,735

Matthew,

 

We'll reach out to you directly as well and assist you with the issue.

 

Thanks!

~ Valeria
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Active Member
George S Member Since: Oct 10, 2017
170 of 4,735

Hi! I want location verification now. Please help me. Thank you!

 

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