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Re: We were unable to authenticate your ID

Active Member
Michelle L Member Since: Feb 26, 2018
121 of 2,654


I'm new to upwork. Please I can't get my i.d. verified. I tried uploading, and I believe I met all the parameters, but it's saying I've exceeded the maximum limit of trying to upload my i.d., and I can't even bid for jobs. Please help!


Michelle Lopez

Avery O Moderator Member Since: Nov 23, 2015
122 of 2,654

Hi Michelle, 

The Customer Support Team will reach out to you to assist you with your verification.

Active Member
Chiamaka Ukah I Member Since: Feb 27, 2018
123 of 2,654

Hello Avery or any other support team member,


I am also having the same problem and experiencing the same message. I've tried to upload my photo ID and have been blocked from trying further. I'm getting the same message to contact customer support. Please help! Thank you.

Community Guru
Ryan C Member Since: Feb 3, 2017
124 of 2,654

Hello Franklin,


I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!

Active Member
Bethany V Member Since: Feb 26, 2018
125 of 2,654

I need this same help.  My ID was not authenicated and I can't reach customer service.  Please help so I can submit bids.


Valeria K Moderator Member Since: Mar 6, 2014
126 of 2,654

Hi Bethany,


We'll have one of our agents reach out to you directly and assist with your location verification.



~ Valeria
Active Member
Tiffany W Member Since: Nov 24, 2018
127 of 2,654

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

Active Member
Lashonda F Member Since: Feb 16, 2019
128 of 2,654

 Me too so wat do we do

Community Guru
Mary H Member Since: Jul 21, 2018
129 of 2,654

Hi Lashonda,


One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, Thanks!

- Mary
Active Member
Asmita K Member Since: Feb 7, 2018
130 of 2,654



My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?