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ID and Location prompts

tony_mazing
Active Member
Tony R Member Since: Feb 26, 2018
1731 of 5,111

Hi, 

I'm new to upwork and need some help to get my identification verified. I tried to upload my ID once and now I see the following message. 

"You've reached the maximum number of tries for uploading your ID. Please contact customer support."

Any assistance to move forward will be greatly appeciated. 

Thanks!

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
1732 of 5,111

Hello Tony,

 

I'm sorry to hear that. I'll have one of our representatives reach out to you shortly. Thank you!


Untitled
louiejvo
Active Member
Louie J Member Since: Feb 26, 2018
1733 of 5,111

Hey Guys

It was strongly suggested to me, by a coach in field, to use a psuedonym on freelance sites for numerous reasons, including branding etc.  So I began building my profile with it on Upwork...when I got the "location verify" area, I had the ID match problem...I'm not married to the psuedonym, and have no problem using my real name.... but my attempts to go back and change my pseudonym to my actual name along with verification has been met with a kind of loop...

I guess Ill try again in 24hrs?

Thanks

 

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
1734 of 5,111

Hello Louie,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

 


Untitled
d-mbagwu
Active Member
Didi M Member Since: Feb 26, 2018
1735 of 5,111

Hello!

 

I'm new to Upwork (as a freelancer), and I'm also having issues submitting a proposal. I tried to upload my liscence, but the site wouldn't verify neither my driver's or State ID. Now that I've apparently used up all my attempts to submit my ID, it keeps telling me to talk to Customer Support. Can you help?

 

Thankyou,

Didi

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
1736 of 5,111

Hello Didi,

 

I'm sorry to hear that. One of our team members will reach out to you shortly to assist you. Thank you!


Untitled
readitwriteas
Active Member
Mary B Member Since: Feb 27, 2018
1737 of 5,111

I've been trying to get a copy of my license uploaded as requested by Upwork, but I keep getting a kickback error message.  I've checked the DPI, file size, type, clarity, etc. and I still can't get it to take. Is there anything else I can do?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1738 of 5,111

Hi Mary,

I've requested that one of our agents reach out to you directly to help assist you in successfully getting your document uploaded.

~Nina
bhcdesign
Ace Contributor
Larry w Member Since: Feb 26, 2018
1739 of 5,111

I keep getting this prompt for ID and location: Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

And now location is wonky.

 

Help!!!!!!

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1740 of 5,111

Hi Larry,

One of our team members will reach out to you directly to help assist you with this.

~Nina
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