We were unable to authenticate your ID

[Erin B]

Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

[Petra R]

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@Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

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 Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it

It *is* a dead cute rabbit!

[Michelle L]

Hi,

I'm new to upwork. Please I can't get my i.d. verified. I tried uploading, and I believe I met all the parameters, but it's saying I've exceeded the maximum limit of trying to upload my i.d., and I can't even bid for jobs. Please help!

Michelle Lopez

[Avery O]

Hi Michelle, 

The Customer Support Team will reach out to you to assist you with your verification.

[Chiamaka Ukah I]

Hello Avery or any other support team member,

I am also having the same problem and experiencing the same message. I've tried to upload my photo ID and have been blocked from trying further. I'm getting the same message to contact customer support. Please help! Thank you.

[Ryan C]

Hello Franklin,

I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!

[Bethany V]

I need this same help.  My ID was not authenicated and I can't reach customer service.  Please help so I can submit bids.

[Valeria K]

Hi Bethany,

We'll have one of our agents reach out to you directly and assist with your location verification.

Thanks!

[Tiffany W]

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

[Lashonda F]

 Me too so wat do we do