We were unable to authenticate your ID

[Avery O]

Hi Michelle, 

The Customer Support Team will reach out to you to assist you with your verification.

[Chiamaka Ukah I]

Hello Avery or any other support team member,

I am also having the same problem and experiencing the same message. I've tried to upload my photo ID and have been blocked from trying further. I'm getting the same message to contact customer support. Please help! Thank you.

[Ryan C]

Hello Franklin,

I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!

[Bethany V]

I need this same help.  My ID was not authenicated and I can't reach customer service.  Please help so I can submit bids.

[Valeria K]

Hi Bethany,

We'll have one of our agents reach out to you directly and assist with your location verification.

Thanks!

[Tiffany W]

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

[Asmita K]

Hello,

My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

[Goran V]

Hi Asmita,

One of our team members will contact you directly and assist you further with this, thank you.

[George J]

Hi , my US ID also won't verify due to it's vertical format. Help?!

[Avery O]

Hi George, 

The Customer Support Team reached out to you directly via email to assist you. Let us know if there is anything else we can help you with!