We were unable to authenticate your ID

[Chiamaka Ukah I]

Hello Avery or any other support team member,

I am also having the same problem and experiencing the same message. I've tried to upload my photo ID and have been blocked from trying further. I'm getting the same message to contact customer support. Please help! Thank you.

[Ryan C]

Hello Franklin,

I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!

[Bethany V]

I need this same help.  My ID was not authenicated and I can't reach customer service.  Please help so I can submit bids.

[Valeria K]

Hi Bethany,

We'll have one of our agents reach out to you directly and assist with your location verification.

Thanks!

[Tiffany W]

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

[Lashonda F]

 Me too so wat do we do

[Mary H]

Hi Lashonda,

One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, Thanks!

[Kyle C]

I'm having the same issue. Uploaded my passport photo, but it got rejected and now I seem to be stuck. Not sure who to contact or how to get help.

[Goran V]

Hi Kyle,

Our team will reach out to you via ticket as well and assist you further, thank you.

[Asmita K]

Hello,

My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?