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Re: We were unable to authenticate your ID

Active Member
Chiamaka Ukah I Member Since: Feb 27, 2018
151 of 4,778

Hello Avery or any other support team member,


I am also having the same problem and experiencing the same message. I've tried to upload my photo ID and have been blocked from trying further. I'm getting the same message to contact customer support. Please help! Thank you.

Community Guru
Ryan C Member Since: Feb 3, 2017
152 of 4,778

Hello Franklin,


I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!

Active Member
Bethany V Member Since: Feb 26, 2018
153 of 4,778

I need this same help.  My ID was not authenicated and I can't reach customer service.  Please help so I can submit bids.


Valeria K Moderator Member Since: Mar 6, 2014
154 of 4,778

Hi Bethany,


We'll have one of our agents reach out to you directly and assist with your location verification.



~ Valeria
Active Member
Tiffany W Member Since: Nov 24, 2018
155 of 4,778

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

Active Member
Lashonda F Member Since: Feb 16, 2019
156 of 4,778

 Me too so wat do we do

Community Guru
Cray H Member Since: Jul 21, 2018
157 of 4,778

Hi Lashonda,


One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, Thanks!

Active Member
Kyle C Member Since: Mar 27, 2019
158 of 4,778

I'm having the same issue. Uploaded my passport photo, but it got rejected and now I seem to be stuck. Not sure who to contact or how to get help.

Goran V Moderator Member Since: Mar 24, 2017
159 of 4,778

Hi Kyle,


Our team will reach out to you via ticket as well and assist you further, thank you.

Active Member
Asmita K Member Since: Feb 7, 2018
160 of 4,778



My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?