Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: ID and Location prompts

Highlighted
Ace Contributor
Larry w Member Since: Feb 26, 2018
1721 of 4,547

I keep getting this prompt for ID and location: Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

And now location is wonky.

 

Help!!!!!!

Highlighted
Community Guru
Nina K Member Since: Nov 29, 2017
1722 of 4,547

Hi Larry,

One of our team members will reach out to you directly to help assist you with this.

~Nina
Highlighted
Active Member
Jacob M Member Since: Feb 28, 2018
1723 of 4,547

Hello, I have reached the maximum number of tries for uploading my ID and would like to talk to support. Thanks!

Highlighted
Community Guru
Nina K Member Since: Nov 29, 2017
1724 of 4,547

Hi Jacob,

A member of the team will be reaching out to you very shortly to help you with this, thank you.

~Nina
Highlighted
Active Member
Setember H Member Since: Feb 27, 2018
1725 of 4,547

I am trying to add my Identity Verification and have followed all requirements (jpeg, size requirements, all four corners) but continue to receive an error that the system is having trouble confirming.  Now what can I do????????

Highlighted
Active Member
Cindy P Member Since: Mar 1, 2018
1726 of 4,547

I exceeded amount of times to upload my ID for a proposal, help.

 

Highlighted
Community Guru
Nina K Member Since: Nov 29, 2017
1727 of 4,547

Hi Cindy,

One of our team members will reach out to you very shortly to help assist you with completing the verification process.

~Nina
Highlighted
Active Member
Alicia L Member Since: Mar 1, 2018
1728 of 4,547

Hi, I couldn't complete identity verification because too many tries! Each time there was some error, even though my photos matched the criteria.

Highlighted
Active Member
Myles W Member Since: Mar 14, 2018
1729 of 4,547

It's telling me that the upload of my IDs failed and that I need to contact customer support, but there is no relevant post in the help section and no actual support...?

Highlighted
Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
1730 of 4,547

Hi Myles,

 

We'll have our team follow up with you shortly and assist you with verifying your location.