Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 22, 2018 07:41:11 PM by Jennifer O
Received this message as well and can't do anything about it as I receive an error page after clicking "contact customer support".
Feb 22, 2018 09:11:24 PM by Avery O
Hi Jennifer,
The Customer Support Team will reach out to you to assist you further.
Mar 1, 2019 05:02:16 AM by Zach M
I was told I needed to verify my identity, so I uploaded a picture of my license, but it came back saying my name didn't match that on my ID (it does). Then after a couple attempts it said I wasn't uploading the right file type or size (it was a 1 MB JPEG). Now it says I've reached my ID verification limit and I have to contact help. I'm not sure where help is other than this forum. Can anyone help me? Thanks!
Mar 1, 2019 05:27:20 AM by Goran V
Hi Zach,
One of our team members will reach out to you as well and assist you further with verifying you ID, thank you.
Feb 24, 2018 02:45:11 PM by Jo-An B
Hi Seana,
Thanks for your message. May we know what issues you encountered? Is this for US location verification? Or having problems uploading your ID?
Feb 22, 2018 09:28:32 PM Edited Feb 22, 2018 09:29:20 PM by Ashley S
I got the message: You've reached the maximum number of tries for uploading your ID. I am having a hard time figuring out what's wrong with the photo I tried to upload...
Feb 24, 2018 10:49:56 AM by Scott G
Hi, can a representative please reach me to verify manually? Thank you so much
Feb 24, 2018 12:39:20 PM by Jo-An B
Hi Scott,
One of our team member will reach out to you directly and assist you with the process.
Feb 26, 2018 06:38:28 AM by Gabriela F
Hi there! I've been working using the Upwork platform for over a year so I have already provided information regarding the id, fulfilled the necessary steps but, now, I have received like many others this message: You've reached the maximum number of tries for uploading your ID. Please contact customer support. I pressed on the customer support link, but the page does not exist, so I am looking forward to be helped to resolve this problem. Thank you!
Feb 26, 2018 06:51:30 AM by Goran V
Hi Gabriela,
One of our agents will contact you directly and assist you further, thank you!
Feb 26, 2018 09:02:40 AM by Beatriz R
Whenever I see a job for US based freelancers, it gives me an error saying that I reached the maximum upload tries for my ID, even though I did upload my driver license's information. It gives me a link to customer support that is just a 404 error page. Is there a hold on my account I am not seeing? Thank you in advance!
Feb 26, 2018 09:19:16 AM by Valeria K
Hi Beatriz,
We'll reach out to you directly via a support ticket and assist with your location verification.
Thanks!
Feb 26, 2018 10:30:04 AM by Chad H
I attempted to upload an image of my ID for verification processing but it was rejected for unknown reasons (your site was less than specific). When attempting to re-upload a different digital image file I was told I'd made too many attempts already and I needed to contact "Customer Support", for which there is no easily accessible way to do so. How can I verify my ID so I can work with "US only" clients? Please advise.
Also, there's no listed tech support nor customer support email or chat method on your site. If your system tells us we need to contact you how are we supposed to do so?
Feb 26, 2018 12:24:46 PM by Carrie A
I've attempted to upload my ID and got an error stating I reached maximum tried. Can someone help or tell me how I can get my ID uploaded.
Thanks!
Feb 26, 2018 12:32:23 PM by Nina K
Chad, Khenda and Carrie,
I apologize for the inconvenience and thank you for reaching out. I've requested that one of our representatives reach out to each of you to help with uploading your ID document and completing the verification process.
Feb 26, 2018 12:26:05 PM by Kasey S
I've attempted to upload my ID 3 times to verify my location; however, it keeps rejecting it. Now, I get an error saying contact support, but the link redirects to an invalid page. How can I verify my U.S. residency?
Feb 26, 2018 02:07:53 PM by Tony R
Hi,
I'm new to upwork and need some help to get my identification verified. I tried to upload my ID once and now I see the following message.
"You've reached the maximum number of tries for uploading your ID. Please contact customer support."
Any assistance to move forward will be greatly appeciated.
Thanks!
Feb 26, 2018 02:53:12 PM by Ryan C
Hello Tony,
I'm sorry to hear that. I'll have one of our representatives reach out to you shortly. Thank you!
Feb 26, 2018 03:27:46 PM by Louie J
Hey Guys
It was strongly suggested to me, by a coach in field, to use a psuedonym on freelance sites for numerous reasons, including branding etc. So I began building my profile with it on Upwork...when I got the "location verify" area, I had the ID match problem...I'm not married to the psuedonym, and have no problem using my real name.... but my attempts to go back and change my pseudonym to my actual name along with verification has been met with a kind of loop...
I guess Ill try again in 24hrs?
Thanks
Feb 26, 2018 06:05:57 PM by Ryan C
Hello Louie,
I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.
Feb 26, 2018 03:48:54 PM by Didi M
Hello!
I'm new to Upwork (as a freelancer), and I'm also having issues submitting a proposal. I tried to upload my liscence, but the site wouldn't verify neither my driver's or State ID. Now that I've apparently used up all my attempts to submit my ID, it keeps telling me to talk to Customer Support. Can you help?
Thankyou,
Didi
Feb 26, 2018 07:27:29 PM by Ryan C
Hello Didi,
I'm sorry to hear that. One of our team members will reach out to you shortly to assist you. Thank you!
Feb 27, 2018 07:15:02 AM by Mary B
I've been trying to get a copy of my license uploaded as requested by Upwork, but I keep getting a kickback error message. I've checked the DPI, file size, type, clarity, etc. and I still can't get it to take. Is there anything else I can do?
Feb 27, 2018 08:00:12 AM by Nina K
Hi Mary,
I've requested that one of our agents reach out to you directly to help assist you in successfully getting your document uploaded.
Feb 27, 2018 09:27:20 AM by Larry w
I keep getting this prompt for ID and location: Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
And now location is wonky.
Help!!!!!!
Feb 27, 2018 10:36:19 AM by Nina K
Hi Larry,
One of our team members will reach out to you directly to help assist you with this.
Feb 28, 2018 08:14:29 AM by Jacob M
Hello, I have reached the maximum number of tries for uploading my ID and would like to talk to support. Thanks!
Feb 28, 2018 09:13:59 AM by Nina K
Hi Jacob,
A member of the team will be reaching out to you very shortly to help you with this, thank you.
Feb 27, 2018 10:48:01 AM by Setember H
I am trying to add my Identity Verification and have followed all requirements (jpeg, size requirements, all four corners) but continue to receive an error that the system is having trouble confirming. Now what can I do????????
Mar 1, 2018 07:28:02 AM by Nina K
Hi Cindy,
One of our team members will reach out to you very shortly to help assist you with completing the verification process.
Mar 1, 2018 10:25:47 AM by Alicia L
Hi, I couldn't complete identity verification because too many tries! Each time there was some error, even though my photos matched the criteria.
Mar 14, 2018 06:42:09 AM by Myles W
It's telling me that the upload of my IDs failed and that I need to contact customer support, but there is no relevant post in the help section and no actual support...?
Mar 14, 2018 06:48:32 AM by Vladimir G
Hi Myles,
We'll have our team follow up with you shortly and assist you with verifying your location.
Mar 1, 2018 10:43:34 AM by Jared M
Hello, I uploaded my Colorado drivers license for verification but was told it was rejected and that I have exceeded the maximum number of attempts (I only tried once). Now I cannot continue the registration process. I have completed over 300 projects on Freelancer.com but have not been impressed with their customer service of late so am looking for a new Freelance site to work with. I look forward to hearing from you soon!
Mar 1, 2018 10:55:48 AM by Tatiana S
It wouldn't let me upload my ID at all and now I'm locked out. There is no way for me to contact support and "Ask Community" is the only "solution" I was offered. I'm very sad about this because I see careers available here that aren't available elsewhere. Please help me 😞
Mar 1, 2018 11:39:08 AM by Nina K
Alicia, Jared and Tatiana,
So sorry that you guys are having trouble getting your ID's uploaded, we'll have an agent reach out to each of you to help assist in resolving this issue. Thank you for your patience.
Mar 1, 2018 11:40:21 AM by Tatiana S
I'm still having issues BUT an agent reached out to me within minutes to assist me. Now that's beautiful 🙂 Thank you