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Identity verification help

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Active Member
Setember H Member Since: Feb 27, 2018
1721 of 4,384

I am trying to add my Identity Verification and have followed all requirements (jpeg, size requirements, all four corners) but continue to receive an error that the system is having trouble confirming.  Now what can I do????????

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Active Member
Cindy P Member Since: Mar 1, 2018
1722 of 4,384

I exceeded amount of times to upload my ID for a proposal, help.

 

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Community Guru
Nina K Member Since: Nov 29, 2017
1723 of 4,384

Hi Cindy,

One of our team members will reach out to you very shortly to help assist you with completing the verification process.

~Nina
Active Member
Alicia L Member Since: Mar 1, 2018
1724 of 4,384

Hi, I couldn't complete identity verification because too many tries! Each time there was some error, even though my photos matched the criteria.

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Active Member
Myles W Member Since: Mar 14, 2018
1725 of 4,384

It's telling me that the upload of my IDs failed and that I need to contact customer support, but there is no relevant post in the help section and no actual support...?

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
1726 of 4,384

Hi Myles,

 

We'll have our team follow up with you shortly and assist you with verifying your location.

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Active Member
Jared M Member Since: Mar 1, 2018
1727 of 4,384

Hello, I uploaded my Colorado drivers license for verification but was told it was rejected and that I have exceeded the maximum number of attempts (I only tried once). Now I cannot continue the registration process. I have completed over 300 projects on Freelancer.com but have not been impressed with their customer service of late so am looking for a new Freelance site to work with. I look forward to hearing from you soon!

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Active Member
Tatiana S Member Since: Mar 1, 2018
1728 of 4,384

It wouldn't let me upload my ID at all and now I'm locked out.  There is no way for me to contact support and "Ask Community" is the only "solution" I was offered.  I'm very sad about this because I see careers available here that aren't available elsewhere. Please help me Smiley Sad

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Community Guru
Nina K Member Since: Nov 29, 2017
1729 of 4,384

Alicia, Jared and Tatiana,

 

So sorry that you guys are having trouble getting your ID's uploaded, we'll have an agent reach out to each of you to help assist in resolving this issue. Thank you for your patience.

~Nina
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Active Member
Tatiana S Member Since: Mar 1, 2018
1730 of 4,384

I'm still having issues BUT an agent reached out to me within minutes to assist me. Now that's beautiful Smiley Happy Thank you