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I can't verify my location anymore?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1751 of 5,094

Alicia, Jared and Tatiana,

 

So sorry that you guys are having trouble getting your ID's uploaded, we'll have an agent reach out to each of you to help assist in resolving this issue. Thank you for your patience.

~Nina
tatismith
Active Member
Tatiana S Member Since: Mar 1, 2018
1752 of 5,094

I'm still having issues BUT an agent reached out to me within minutes to assist me. Now that's beautiful Smiley Happy Thank you

lomb
Active Member
Dustin S Member Since: Mar 1, 2018
1753 of 5,094

I can't upload my id, tried like 3-4 times via mobile phone with a good ID picture i thought, didn't recognize it and now today it says I've exceeded trying limit and need to contact support.  Go to support site and their is no contacting support, no option to email, not phone, not chat.  So what?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1754 of 5,094

Hi Dustin,

I can see that you have successfully been verified today. Please let us know if there is anything else we can help you with.

~Nina
yjgoon
Active Member
Ygorsunny J Member Since: Mar 1, 2018
1755 of 5,094

Hi, I tried to upload my docs to verify my location, but they weren't accepted...I can't get through to any form of support for this issue.

irinakoen
Active Member
Irina K Member Since: Mar 2, 2018
1756 of 5,094

Hi! 

Cannot upload my ID (driver license), its not blurry, it has 4 sides around.

 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1757 of 5,094

Hi Irina,

I've checked your account and can see that currently ID verification is not required for your account. Are you seeing a message that is asking you to upload your ID?

~Nina
christinaisteel
Active Member
Christina Irene S Member Since: Mar 2, 2018
1758 of 5,094

Hello, I'm new to Upwork!  While trying to upload my ID a few times, it was unsuccessful and now I'm locked-out and haven't received any response from Customer Support. Any ideas?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1759 of 5,094

Hi Ginny and Christina,

 

We've requested an agent reach out to both of you to help assist you further with resolving the ID issue so that you can start submitting proposals.

~Nina
g_teel
Active Member
Ginny T Member Since: Mar 2, 2018
1760 of 5,094

I have a very clear scanned image and it isn't being verified.  What can I do?

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