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Re: We were unable to authenticate your ID

Active Member
Jason Harold U Member Since: Mar 26, 2018
41 of 2,663


Goran V Moderator Member Since: Mar 24, 2017
42 of 2,663

Hi Jason,

Please follow the instruction and the hyperlink showing on your end and you will be able to resolve this. If you need any help from us(moderators) let us know. Thank you!

Active Member
Greg W Member Since: May 28, 2018
43 of 2,663



I am also unable to verify my U.S. identification.  I've submitted my driver's license in several different ways, all of which met the file type, file size and resolution requirements, and every time I get a message that it couldn't be done.  I can't find any way to contact Upwork other than through this forum.  I can e-mail you a copy of my ID if that helps.  Really need to get this resolved.  I had a rare day clear today to get started applying for work on here and now the whole day has gone to waste.  Please help.



Active Member
Abeer K Member Since: Feb 7, 2019
44 of 2,663

I am having the same issue, can't get to the link where I can send my photo ID. I don't see the email ID either where I can send my request.

Active Member
Brandon W Member Since: Feb 15, 2019
45 of 2,663

Hello, I also need this kind of help. I have failed 3 times to verify myt ID card.

I wish you to help this as soon as possible.



Active Member
Julie A Member Since: Feb 21, 2019
46 of 2,663

I have had the multiple attempts pop up trying to verify my ID. How do I get this taken care of? I have looked for that verfiy tab and I do NOT see it anywhere. 

Active Member
Joseph W Member Since: Feb 25, 2019
47 of 2,663

Can an agent reach out to me to help with the same issue? 

Active Member
Nina C Member Since: Feb 26, 2019
48 of 2,663

I am no longer able to submit my ID for verification and need help getting it set up. Please have someone contact me so I can get my ID verified. Thank you.

Active Member
Cristina Villa N Member Since: Mar 1, 2018
49 of 2,663

Also in the same boat as these guys...I need help with upload my I.D. verfication after several of failed tries. Thank you.

Active Member
Jennifer Noemi G Member Since: Mar 7, 2018
50 of 2,663

I have same problem. Id verification; too many attempts so account on hold.  Can someone from customer service please help !