US location - tried to upload id - out of tries

[Nina K]

Hi Dustin,

I can see that you have successfully been verified today. Please let us know if there is anything else we can help you with.

[Ygorsunny J]

Hi, I tried to upload my docs to verify my location, but they weren't accepted...I can't get through to any form of support for this issue.

[Irina K]

Hi! 

Cannot upload my ID (driver license), its not blurry, it has 4 sides around.

[Nina K]

Hi Irina,

I've checked your account and can see that currently ID verification is not required for your account. Are you seeing a message that is asking you to upload your ID?

[Christina Irene S]

Hello, I'm new to Upwork!  While trying to upload my ID a few times, it was unsuccessful and now I'm locked-out and haven't received any response from Customer Support. Any ideas?

[Nina K]

Hi Ginny and Christina,

We've requested an agent reach out to both of you to help assist you further with resolving the ID issue so that you can start submitting proposals.

[Ginny T]

I have a very clear scanned image and it isn't being verified.  What can I do?

[Valeria K]

Ginny,

Did you receive any errors when you uploaded your ID and submitted it for verification?

[Mai Choua T]

 Yes, it said that my image isn't clear and I was not able to upload a better version again. 

[Janelle T]

Tried to upload ID for US location verification. I was denied on several attempts. Now it says I am out of tries and the help page will not allow me to submit a support ticket. How can I upload the information needed?