Mar 2, 2018 08:25:31 AM by Janelle T
Mar 2, 2018 08:54:36 AM by Christina Irene S
Same thing happened to me as well. Standing by for answers.
Mar 2, 2018 09:23:36 AM by Nina K
Hi Christina,
I've already responded to you, you should have by now received an email from one of our agents who is reaching out to help resolve this issue. You can also access the ticket from the agent here. Please let us know if you need further assistance.
Mar 7, 2018 10:19:41 AM by Nicholas G
Hi Nina, I am getting the same issue. I have tried to upload my ID multiple times and it did not work, and now I cannot try again. I have used the exact same ID scan to verify my identity on financial websites. Can someone please look into this for me?
Mar 13, 2019 10:57:13 AM by Jennifer P
Hello Mary,
I have logged into my profile, and I am unable to confirm my identity however, I only remember trying to do this once. I have followed the contact support steps, but I have reached a dead end. Is there someone who can assist me with this please and quickly?
Jennifer
Mar 13, 2019 11:19:09 AM by Bojan S
Hi Jennifer,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
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