My ID Image cannot be verified

[Dustin S]

I can't upload my id, tried like 3-4 times via mobile phone with a good ID picture i thought, didn't recognize it and now today it says I've exceeded trying limit and need to contact support.  Go to support site and their is no contacting support, no option to email, not phone, not chat.  So what?

[Nina K]

Hi Dustin,

I can see that you have successfully been verified today. Please let us know if there is anything else we can help you with.

[Ygorsunny J]

Hi, I tried to upload my docs to verify my location, but they weren't accepted...I can't get through to any form of support for this issue.

[Irina K]

Hi! 

Cannot upload my ID (driver license), its not blurry, it has 4 sides around.

[Nina K]

Hi Irina,

I've checked your account and can see that currently ID verification is not required for your account. Are you seeing a message that is asking you to upload your ID?

[Christina Irene S]

Hello, I'm new to Upwork!  While trying to upload my ID a few times, it was unsuccessful and now I'm locked-out and haven't received any response from Customer Support. Any ideas?

[Nina K]

Hi Ginny and Christina,

We've requested an agent reach out to both of you to help assist you further with resolving the ID issue so that you can start submitting proposals.

[Ginny T]

I have a very clear scanned image and it isn't being verified.  What can I do?

[Valeria K]

Ginny,

Did you receive any errors when you uploaded your ID and submitted it for verification?

[Mai Choua T]

 Yes, it said that my image isn't clear and I was not able to upload a better version again.