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Re: My ID Image cannot be verified

Active Member
Dustin S Member Since: Mar 1, 2018
1711 of 3,914

I can't upload my id, tried like 3-4 times via mobile phone with a good ID picture i thought, didn't recognize it and now today it says I've exceeded trying limit and need to contact support.  Go to support site and their is no contacting support, no option to email, not phone, not chat.  So what?

Community Guru
Nina K Member Since: Nov 29, 2017
1712 of 3,914

Hi Dustin,

I can see that you have successfully been verified today. Please let us know if there is anything else we can help you with.

~Nina
Active Member
Ygorsunny J Member Since: Mar 1, 2018
1713 of 3,914

Hi, I tried to upload my docs to verify my location, but they weren't accepted...I can't get through to any form of support for this issue.

Active Member
Irina K Member Since: Mar 2, 2018
1714 of 3,914

Hi! 

Cannot upload my ID (driver license), its not blurry, it has 4 sides around.

 

Community Guru
Nina K Member Since: Nov 29, 2017
1715 of 3,914

Hi Irina,

I've checked your account and can see that currently ID verification is not required for your account. Are you seeing a message that is asking you to upload your ID?

~Nina
Active Member
Christina Irene S Member Since: Mar 2, 2018
1716 of 3,914

Hello, I'm new to Upwork!  While trying to upload my ID a few times, it was unsuccessful and now I'm locked-out and haven't received any response from Customer Support. Any ideas?

Community Guru
Nina K Member Since: Nov 29, 2017
1717 of 3,914

Hi Ginny and Christina,

 

We've requested an agent reach out to both of you to help assist you further with resolving the ID issue so that you can start submitting proposals.

~Nina
Active Member
Ginny T Member Since: Mar 2, 2018
1718 of 3,914

I have a very clear scanned image and it isn't being verified.  What can I do?

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
1719 of 3,914

Ginny,

 

Did you receive any errors when you uploaded your ID and submitted it for verification?

~ Valeria
Untitled
Active Member
Mai Choua T Member Since: Mar 2, 2018
1720 of 3,914

 Yes, it said that my image isn't clear and I was not able to upload a better version again. 

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