Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 1, 2019 12:36:10 PM by Bojan S
Hi Isaiah,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Apr 17, 2019 08:00:13 PM by Elsie G
Apr 17, 2019 11:03:33 PM by Avery O
Hi Elsie,
The Customer Support Team will reach out to you to assist you with your concern.
Jul 18, 2019 01:09:57 AM by Goran V
Hi Paige,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jul 30, 2019 06:28:40 PM by Avery O
Hi Nicholas,
I have shared your account information with the Customer Support Team, and they will get in touch with you directly to assist you with your location verification.
Oct 25, 2019 08:04:11 AM by Bojan S
Hi James,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 17, 2019 10:21:40 AM by Heriberto S
Nov 17, 2019 01:36:16 PM by Joanne P
Hi Heriberto,
One of our agents will reach out to you directly via support ticket and will assist you directly. Thank you!
Jan 17, 2020 10:45:01 AM by Ariel E
Jan 17, 2020 11:27:47 AM by Bojan S
Hi Ariel,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Aug 27, 2020 01:59:47 PM by Camille C
Hi Goran! I am experiencing the same problem. My account was placed on hold, due to my ID authentication failing. I recently moved and have not updated the address on my license yet. Please help!
Aug 27, 2020 08:06:30 PM by Joanne P
Hi Camille,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 27, 2021 08:42:01 AM by Douglas M
Hello Goran, I have a huge challenge here on Upwork, apparently, I am unable to submit any project because my ID has not been verified, despite several attempts!, I'd be very grateful for your valuable assistance......Please see the snippet and the attached file t below!!
''You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.''
Oct 27, 2021 09:31:01 AM by Andrea G
Hi Douglas,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Oct 10, 2017 07:56:59 AM by Melissa T
OP's fake profile is still up.
Glad we still have our maps, though.
Oct 10, 2017 08:37:39 AM Edited Oct 10, 2017 08:38:27 AM by Jennifer M
@Melissa T wrote:OP's fake profile is still up.
Glad we still have our maps, though.
I've been stalking it too. I reported it like I'm supposed to and still up.
Same with the chick buying her reviews.
Oct 10, 2017 08:45:36 AM by Valeria K
Melissa, Petra and Jennifer,
Please, feel free to send any additional information about ToS violations you notice to my in a private message. I'll be happy to forward it to the team for a review.
Oct 10, 2017 09:47:20 AM Edited Oct 10, 2017 11:22:29 AM by Pandora H
I wish I could give kudos to everyone who recently posted in this thread on 10/10/17, including the fake guy. THIS is why we need a better system for catching **Edited for Community Guidelines**
Edit: Oops. I really did not mean to post something that was not appropriate. Sorry about that!
Oct 16, 2017 02:28:34 PM Edited Oct 18, 2017 12:25:56 AM by Vladimir G
Jennifer,
**Edited for Community Guidelines** never lie -- cmon now!
Oct 17, 2017 12:53:34 PM by Saundra B
Hello:
I'm having a problem with my location verification. I believe it's coming from the fact that when I originally signed up a long time ago, my address was different than my license I just uploaded. Now, I updated the address in my profile so it's correct to match my license. I'm getting a message telling me to contact customer service.
Please help!!!
Thank you,
Saundra
Oct 17, 2017 12:26:33 PM by Michael C
Hi there
I am trying to upload my passport to my account so I can verify that I am a U.S. freelancer and begin applying to U.S. only jobs.
When I try to upload it, I get a message saying that I have tried too many times and gives me a link to email customer service. When I emailed customer service with my ID I received an automatic message apologizing saying that Upwork doesnt need my services at this time.
I am now confused because I thought I already was accepted as a freelancer by Upwork. I have been applying to jobs left and right without any issue for two weeks now.
My question is two-fold:
1. Do I need to worry about my eligibility as a freelancer or is this just the Upwork system?
2. How do I upload my ID properly? Is there another email address?
Thanks for the help.
Michael
Oct 17, 2017 01:08:30 PM by Valeria K
Michael, Carol and Soundra,
We'll have support agents reach out to you directly and offer help with verification.
Thanks!
Oct 18, 2017 06:07:38 PM by Anitha V
I am having the same problem. I tried a couple of times uploading my drivers license. Could you please help.
Thanks.
Oct 17, 2017 12:44:19 PM by Carol M
I Am also not eligible to verify my location. Can I get someone to help me?
Oct 18, 2017 04:44:48 PM by Oscar R
Havening issues verifying my location. Ive tried multiple times customer service reset the number of times I could do it, but still nothing. I need some help. Thank you.
Nov 17, 2017 06:25:40 AM Edited Nov 17, 2017 06:26:21 AM by Goran V
Hi Preston,
Our team will follow up with you soon and assist you directly.
Mar 6, 2018 07:18:22 AM by Jared M
Upwork says I've used the max number of tries to verify my identity, despite attempting to upload the documents they requested. Is there any way I can call someone or manually enter the information? Otherwise, it's not letting me. Thanks.
Mar 6, 2018 08:23:16 AM by Nina K
Hi Jared,
A member of the team will reach out to you shortly to help assist with this, thanks!
Oct 19, 2017 12:36:47 AM by Avery O
Hi Oscar, and Anitha,
A Customer Support Agent will get in touch with you separately to help you resolve your issue.
Oct 19, 2017 12:24:26 PM by Anitha V
Oct 19, 2017 12:38:15 PM by Valeria K
Anitha,
I checked and a support ticket was sent to you by the team already. You can find it on this page.
Oct 22, 2017 04:17:01 AM by Anitha V
Valeria,
One of the support agents reached me. I had to upload the documents and subsequently recieved an email day before yesterday saying that my account has been verified and I should be able to submit my proposals. However, whenever I tried submiting a proposal, I am still getting the same prompt to verify my location.
Thanks for your help.
Oct 21, 2017 06:25:39 PM by Randy J
I had the same issue. It seems like the best solution is to post on this thread. Thank you for your help.
Oct 21, 2017 08:18:16 PM by Lanie M
Hi Randy,
A member of our team will reach out to you shortly to further assist you with verifying your location.
Oct 22, 2017 04:33:13 AM by Goran V
Hi Anitha,
I just check this and the problem is that you have not selected Membership Plan. Go to Settings > Membership and select one of the available plans.