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Re: US location - tried to upload id - out of tries

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Active Member
Nicholas G Member Since: Mar 7, 2018
1721 of 3,714

Hi Nina, I am getting the same issue.  I have tried to upload my ID multiple times and it did not work, and now I cannot try again.  I have used the exact same ID scan to verify my identity on financial websites.  Can someone please look into this for me? 

Community Guru
Nina K Member Since: Nov 29, 2017
1722 of 3,714

Hi Nick,

I'll have one of our agents reach out to help you with this, thanks!

~Nina
Active Member
Lennard H Member Since: Feb 16, 2019
1723 of 3,714

having the same problem with regards to ID Submission problems.

Community Guru
Mary H Member Since: Jul 21, 2018
1724 of 3,714

Hi Lennard,

 

I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further on verifying your account. 

- Mary
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Active Member
Jennifer P Member Since: Mar 13, 2019
1725 of 3,714

Hello Mary,

 

I have logged into my profile, and I am unable to confirm my identity however, I only remember trying to do this once. I have followed the contact support steps, but I have reached a dead end. Is there someone who can assist me with this please and quickly?

 

Jennifer 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1726 of 3,714

Hi Jennifer,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Daniel G Member Since: Apr 1, 2019
1727 of 3,714
I am experiencing the same issue can you have someone contact me?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1728 of 3,714

Hi Daniel,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Karan L Member Since: Mar 2, 2018
1729 of 3,714

I was unsuccessful if uploading my ID documents. Now I am seeing this when I look for work. "You've reached the maximum number of tries for uploading your ID. Please contact customer support."

 

How can I fix this?

Active Member
Konstantin S Member Since: Mar 2, 2018
1730 of 3,714

same problem here, the instructions are to take a clear picture, which I did and after several attempts and a message: Max number of tries for uploading your ID, the link to contact customer support is useless. 

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