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Re: US location - tried to upload id - out of tries

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Community Guru
Nina K Member Since: Nov 29, 2017
1741 of 4,586

Hi Ginny and Christina,

 

We've requested an agent reach out to both of you to help assist you further with resolving the ID issue so that you can start submitting proposals.

~Nina
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Active Member
Ginny T Member Since: Mar 2, 2018
1742 of 4,586

I have a very clear scanned image and it isn't being verified.  What can I do?

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
1743 of 4,586

Ginny,

 

Did you receive any errors when you uploaded your ID and submitted it for verification?

~ Valeria
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Active Member
Mai Choua T Member Since: Mar 2, 2018
1744 of 4,586

 Yes, it said that my image isn't clear and I was not able to upload a better version again. 

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Active Member
Janelle T Member Since: Mar 2, 2018
1745 of 4,586

Tried to upload ID for US location verification. I was denied on several attempts. Now it says I am out of tries and the help page will not allow me to submit a support ticket. How can I upload the information needed?

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Active Member
Christina Irene S Member Since: Mar 2, 2018
1746 of 4,586

Same thing happened to me as well. Standing by for answers.

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Community Guru
Nina K Member Since: Nov 29, 2017
1747 of 4,586

Hi Christina,

I've already responded to you, you should have by now received an email from one of our agents who is reaching out to help resolve this issue. You can also access the ticket from the agent here. Please let us know if you need further assistance.

~Nina
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Community Guru
Nina K Member Since: Nov 29, 2017
1748 of 4,586

Hi Janelle,

 

A team member will be reaching out very shortly to assist you with this, thank you!

~Nina
Active Member
Nicholas G Member Since: Mar 7, 2018
1749 of 4,586

Hi Nina, I am getting the same issue.  I have tried to upload my ID multiple times and it did not work, and now I cannot try again.  I have used the exact same ID scan to verify my identity on financial websites.  Can someone please look into this for me? 

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Community Guru
Nina K Member Since: Nov 29, 2017
1750 of 4,586

Hi Nick,

I'll have one of our agents reach out to help you with this, thanks!

~Nina