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Re: US location - tried to upload id - out of tries

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
1761 of 5,094



Did you receive any errors when you uploaded your ID and submitted it for verification?

~ Valeria
Active Member
Mai Choua T Member Since: Mar 2, 2018
1762 of 5,094

 Yes, it said that my image isn't clear and I was not able to upload a better version again. 

Active Member
Janelle T Member Since: Mar 2, 2018
1763 of 5,094

Tried to upload ID for US location verification. I was denied on several attempts. Now it says I am out of tries and the help page will not allow me to submit a support ticket. How can I upload the information needed?

Active Member
Christina Irene S Member Since: Mar 2, 2018
1764 of 5,094

Same thing happened to me as well. Standing by for answers.

Community Guru
Nina K Member Since: Nov 29, 2017
1765 of 5,094

Hi Christina,

I've already responded to you, you should have by now received an email from one of our agents who is reaching out to help resolve this issue. You can also access the ticket from the agent here. Please let us know if you need further assistance.

Community Guru
Nina K Member Since: Nov 29, 2017
1766 of 5,094

Hi Janelle,


A team member will be reaching out very shortly to assist you with this, thank you!

Active Member
Nicholas G Member Since: Mar 7, 2018
1767 of 5,094

Hi Nina, I am getting the same issue.  I have tried to upload my ID multiple times and it did not work, and now I cannot try again.  I have used the exact same ID scan to verify my identity on financial websites.  Can someone please look into this for me? 

Community Guru
Nina K Member Since: Nov 29, 2017
1768 of 5,094

Hi Nick,

I'll have one of our agents reach out to help you with this, thanks!

Active Member
Lennard H Member Since: Feb 16, 2019
1769 of 5,094

having the same problem with regards to ID Submission problems.

Community Guru
Cray H Member Since: Jul 21, 2018
1770 of 5,094

Hi Lennard,


I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further on verifying your account.