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Re: We were unable to authenticate your ID

Active Member
Jennifer Noemi G Member Since: Mar 7, 2018
61 of 3,914

I have same problem. Id verification; too many attempts so account on hold.  Can someone from customer service please help ! 

Avery O Moderator Member Since: Nov 23, 2015
62 of 3,914

Hi Jennifer, 

The Customer Support Team will assist you with verifying your location. 

Active Member
Alexcia R Member Since: Mar 11, 2018
63 of 3,914

Hi Avery,

I have the same issues with verifying my location and I've run out of attempts.


Community Guru
Jo-An B Member Since: Aug 2, 2016
64 of 3,914

Hi Alexcia and Luke,

One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

Active Member
Maggie R Member Since: Mar 13, 2018
65 of 3,914

I am having the same issue - it is telling me my ID is not a valid format, but I am submitting my state-issued driver's license from SC. Help!

Community Guru
Nina K Member Since: Nov 29, 2017
66 of 3,914

Maggie & Jonathan,


One of the team members will reach out to each of you to assist with the verification issues you are experiencing. Thanks!

Active Member
Jonathan O Member Since: Feb 24, 2018
67 of 3,914

Ive had the same issue. I tried uploading my id to verify my location. Now i am all out of attempts. Can someone help me verify my location?

Active Member
Zachary G Member Since: Mar 11, 2018
68 of 3,914

I also have this problem, can I get help to fix this?

Community Guru
Jo-An B Member Since: Aug 2, 2016
69 of 3,914

Hi Zachary,

Our Customer Support Team will reach out to you and assist you with your verification. 

~ Jo-An

Active Member
David B Member Since: Mar 12, 2018
70 of 3,914

Same with me.  Can I get an agent to contact me?