Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: We were unable to authenticate your ID

Moderator
Avery O Moderator Member Since: Nov 23, 2015
51 of 2,724

Hi Jennifer, 


The Customer Support Team will assist you with verifying your location. 


-Avery
Untitled
Active Member
Alexcia R Member Since: Mar 11, 2018
52 of 2,724

Hi Avery,

I have the same issues with verifying my location and I've run out of attempts.

 

Community Guru
Jo-An B Member Since: Aug 2, 2016
53 of 2,724

Hi Alexcia and Luke,

One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

Untitled
Active Member
Maggie R Member Since: Mar 13, 2018
54 of 2,724

I am having the same issue - it is telling me my ID is not a valid format, but I am submitting my state-issued driver's license from SC. Help!

Highlighted
Community Guru
Nina K Member Since: Nov 29, 2017
55 of 2,724

Maggie & Jonathan,

 

One of the team members will reach out to each of you to assist with the verification issues you are experiencing. Thanks!

~Nina
Untitled
Active Member
Jonathan O Member Since: Feb 24, 2018
56 of 2,724

Ive had the same issue. I tried uploading my id to verify my location. Now i am all out of attempts. Can someone help me verify my location?

Active Member
Zachary G Member Since: Mar 11, 2018
57 of 2,724

I also have this problem, can I get help to fix this?

Community Guru
Jo-An B Member Since: Aug 2, 2016
58 of 2,724

Hi Zachary,

Our Customer Support Team will reach out to you and assist you with your verification. 

~ Jo-An

Untitled
Active Member
David B Member Since: Mar 12, 2018
59 of 2,724

Same with me.  Can I get an agent to contact me?

Community Guru
Ryan C Member Since: Feb 3, 2017
60 of 2,724

Hello David,

 

I have escalated your concern. One of our team members will reach out to you shortly. Thank you.


Untitled
TOP KUDOED MEMBERS