United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[nkocendova]

Hi Elizabeth,

While a utility bill is part of the documentation used to verify identity, your ID must be currently valid and not expired.

[dennis_jefferson]

Guys... I've seen a few things I'd like to persue... My ID and, Name do not match. My name is Dennis Edward... But, my ID reads, Jefferson Dennis... I placed my middle name on my profile but, it still doesn't match. Should I reverse my names?

[cylver1z]

Hello Dennis,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[e_isaacson]

It says i have too many contact IDs I have no idea what that is and I just signed up for 96 

[cylver1z]

Hello Elaine,

I just checked your account and I could see that you have reached the maximum attempts of uploading your IDs. I'll have one of our team members reach out to you to assist you. Thank you.

[rachelcj]

Please help. There's a message that says "You've reached the maximum number of tries for uploading your ID. Please contact customer support." But the link just takes me to the FAQ area.

Thanks.

[cylver1z]

Hello Rachel,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[vpaulson718]

Upwork has notfied me that I have exceeded the amount of times I can upload my identification.  

Can someone help me resolve this issue?

[cylver1z]

Hello Vinod,

I'll have one of our representatives reach out to you shortly to assist you with your concern. Thank you.

[genevabell]

Hello,

I have the message below and as a result I'm unable to apply for US only jobs. 

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

[cylver1z]

Hi Geneva, 

One of our team members will be in touch to assist you with your concern.

Thanks

Ryan

[rugald]

Hi I joined yesterday and the jpeg file that i used to upload my ID was rejected. and since i'm new I cant start accepting projects. I tried a PNG of the same ID but it said that I tried too many times.

[cylver1z]

Hello Robert,

One of our representatives will reach out to you to assist you with your concern. Thank you.

[kayl33r]

Hello, I am receiving an error message when I try to upload my ID. It says, "Your request could not be processed. Contact Support." Can someone help me with this? My ID file meets all the proper requirements.

[cylver1z]

Hello Kaylee,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[cody-hopkins]

I am having the same issue and was unable to find help.

[cylver1z]

Hello Cody,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you!

[cody-hopkins]

ah thank you, much appreciated 

[jav88371]

For some reason my ID will not upload and I have maxed out of my tries. 

[cylver1z]

Hello Jasmine,

I'm sorry to hear that. I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[tonychen92]

Hey, 

I am experincing the same situation. I only uploaded once, and the system said I have maxed out my attempts. 

Could you please help me with this?

[cylver1z]

Hello Tong,

I have escalated your concern. Our support team will reach out to you shortly. Thank you.

[aliciafrye]

I have tried several times to upload my ID and it has not been approved.  Now it's telling me that I have reached my maximum number of attempts and I need to contact customer support.  When I try to click on the link for customer support, the page is not found, and the option to email support through the help center is not clickable.  I would really like to resolve this issue so I can begin working.  What can I do? 

Thanks. 

[cylver1z]

Hi Alicia,

One of our team members will be in touch with you regarding this matter.

Thank you

[johntfilms]

Im am also having the alsame issue. Please help

[nkocendova]

Hi John,

We've asked a member of the team to reach out to you directly to help you with this. You should be hearing from them very shortly via an email ticket.

[digitallstudio]

Me too Igot this message :You've reached the maximum number of tries for uploading your ID.

[digitallstudio]

I havent got a answerd to my question

[cylver1z]

Hello Gustavo,

I'm sorry to hear that. I have escalated your concern. Our support team will reach out to you shortly. Thank you.

[kpear15]

I have the same issue. Please make getting actual help from an Upwork team member easier.

[nkocendova]

Hi Kathleen,

I hear ya, and we're actually working on making it easier to contact a support agent directly when you encounter an error upon uploading your ID and hope to have this improved very soon. In the mean time, I've asked one of our agents to reach out to you to help.

[boyotheg]

I was trying to upload my ID and it locked me out. I gave up on it for a bit and left for my trip to New York, where i am now. I just realised i forgot my wallet at home. I don't have my ID or any form of material identification, what do i do and is there any way for me to get my account? I desperately need the money.

[petra_r]

---

Adrian M wrote:
I was trying to upload my ID and it locked me out. I gave up on it for a bit and left for my trip to New York, where i am now. I just realised i forgot my wallet at home. I don't have my ID or any form of material identification, what do i do and is there any way for me to get my account? I desperately need the money.

---

So somehow you joined Upwork from California today but somehow managed to get to New York the same day without a wallet or any ID.

Quite an achievement!

[kochubei_valeria]

Hi Adrian,

We'll have one of our agents reach out to you and assist you with your location verification.

Thanks!

[nounoubaa]

Hi, 

I need to verify my ID to submit for a job. But, whenever I upload my documents, this shows up "your request could not be processed. Please contact support".

I need your help please!

[cylver1z]

Hello Nour,

I'm sorry to hear that. I'll have one of our team members reach out to you to assist you. Thank you.

[nounoubaa]

Thank you!

[anchorandfirth]

I recently signed up for upwork via the iPhone app and tried several times to upload my Passport photo. Apparently Upwork didn't like the quality of the photo though. Now I am receiving a message saying "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Is there some way to make this upload option available again?

[AveryO]

Hi Alex, 

A member of the Customer Support Team will reach out to you to assist you with your location verification. 

[gillette-kiara]

I attempted to upload my state ID, but I realized that the system wasn't accepting the format because it was cropped. Finally, I retook the photo of my ID and now it says that I've reached the maximum number of attempts and have to contact support. But instead of sending me to a support number, it just keeps sending me to support article and the community. How am I supposed to resolve this issue if I can't even contact support?