Failed ID Upload

[Setember H]

I am trying to add my Identity Verification and have followed all requirements (jpeg, size requirements, all four corners) but continue to receive an error that the system is having trouble confirming.  Now what can I do????????

[Cindy P]

I exceeded amount of times to upload my ID for a proposal, help.

[Nina K]

Hi Cindy,

One of our team members will reach out to you very shortly to help assist you with completing the verification process.

[Alicia L]

Hi, I couldn't complete identity verification because too many tries! Each time there was some error, even though my photos matched the criteria.

[Myles W]

It's telling me that the upload of my IDs failed and that I need to contact customer support, but there is no relevant post in the help section and no actual support...?

[Vladimir G]

Hi Myles,

We'll have our team follow up with you shortly and assist you with verifying your location.

[Jared M]

Hello, I uploaded my Colorado drivers license for verification but was told it was rejected and that I have exceeded the maximum number of attempts (I only tried once). Now I cannot continue the registration process. I have completed over 300 projects on Freelancer.com but have not been impressed with their customer service of late so am looking for a new Freelance site to work with. I look forward to hearing from you soon!

[Tatiana S]

It wouldn't let me upload my ID at all and now I'm locked out.  There is no way for me to contact support and "Ask Community" is the only "solution" I was offered.  I'm very sad about this because I see careers available here that aren't available elsewhere. Please help me

[Nina K]

Alicia, Jared and Tatiana,

So sorry that you guys are having trouble getting your ID's uploaded, we'll have an agent reach out to each of you to help assist in resolving this issue. Thank you for your patience.

[Tatiana S]

I'm still having issues BUT an agent reached out to me within minutes to assist me. Now that's beautiful Thank you